Business Applications Specialist - Sales Operations & Salesforce Administrator

• This role will be based at our headquarters in Philadelphia and will be expected to work from the office at least 4 days a week.*

Location: Philadelphia, Pennsylvania

Department: Business Operations

Reports To: Director of Business Applications

About Proscia

Pathology is at the center of medicine and is undergoing a profound transformation as the final frontier of digitization in healthcare. We started Proscia to accelerate pathology's transition from microscope to images-and to use AI to change the way we think about cancer.

We can't change medicine alone. That's why we're looking for curious thinkers, big dreamers, developers, evangelists, pathologists, and scientists- exceptional talent to help us harness the great power of AI for good and advance humankind.

At Proscia, we push the limits of medicine and technology, solving problems the world has never solved before. We build software used by thousands of scientists and pathologists working on the front lines of fighting big enemies like cancer for patients around the globe. To accelerate our vision, Proscia has raised over $100M in capital from world-class healthcare and technology investors.

About the Role:

We are seeking a strategic problem-solver and Salesforce expert who can think critically about business challenges and architect comprehensive solutions-not just implement what's requested. This role serves as a crucial analytical partner to our Sales, Marketing, and Operations teams, ensuring our business systems drive measurable operational improvements.

What sets this role apart: We need someone who digs deeper than surface-level requests, questions assumptions, identifies root causes, and designs scalable solutions that address underlying business problems. Many candidates can execute tasks; we specifically need someone who can analyze complex multi-system challenges and recommend the optimal path forward.

Key Responsibilities:

Strategic Problem-Solving & Analysis

• Investigate and diagnose complex business process issues by asking probing questions to understand root causes rather than just addressing symptoms
• Challenge and refine requirements by working with stakeholders to ensure proposed solutions address the actual business need, not just the perceived one
• Evaluate multiple solution approaches and recommend the most effective path considering long-term maintainability, scalability, and business impact
• Conduct comprehensive impact analysis before implementing changes, considering dependencies across sales, marketing, and operational processes

Salesforce Administration & Architecture

• Serve as primary Salesforce Administrator managing user setup, profiles, roles, security settings, workflows, and data integrity with a focus on systematic, scalable approaches
• Design holistic system improvements that drive operational efficiency by analyzing current-state processes and identifying optimization opportunities
• Translate complex business requirements into robust technical solutions within Salesforce and integrated systems
• Proactively monitor and analyze CRM usage patterns to identify automation opportunities and process enhancement needs before they become problems

Cross-System Integration & Data Management

• Manage and optimize integrations between Salesforce and business applications (HubSpot Marketing, CPQ tools, BI platforms, commissions software)
• Lead data analysis projects to identify quality issues, process gaps, and opportunities for improved reporting accuracy
• Design and maintain comprehensive documentation that enables knowledge transfer and system understanding across teams
• Support pipeline management, forecasting, and KPI dashboards with focus on data accuracy and actionable insights

Project Leadership & Process Improvement

• Lead complex system projects (CRM migrations, data clean-ups, platform upgrades) by breaking down multi-faceted challenges into manageable components
• Facilitate discovery sessions with business stakeholders to uncover true requirements and identify potential process improvements
• Develop training materials and change management strategies that ensure successful solution adoption

Required Qualifications:

Technical Expertise

• 3+ years of experience in business systems or sales operations role with deep Salesforce focus
• Salesforce Administrator certification (ADM 201) required; additional certifications (Advanced Admin, Platform App Builder) strongly preferred
• Proven experience analyzing and optimizing sales processes using systematic approaches
• Strong understanding of CRM architecture, data models, and complex system integrations

Critical Thinking & Problem-Solving Skills

• Demonstrated ability to think beyond immediate requests and identify underlying business problems
• Experience with root cause analysis and systematic troubleshooting of process and system issues
• Track record of solution evaluation - examples of times you've chosen between competing approaches and your decision-making rationale
• Process improvement experience - situations where you've identified inefficiencies and designed better approaches
• Ability to balance technical possibilities with business practicalities and resource constraints

Communication & Collaboration

• Exceptional analytical communication skills - ability to explain complex technical concepts to business stakeholders and facilitate requirements discussions
• Experience challenging assumptions constructively and guiding stakeholders to better solutions
• Strong project management skills with ability to coordinate cross-functional initiatives

Preferred Qualifications:

• Experience in fast-paced B2B SaaS or tech environments with distributed teams
• Hands-on experience with business intelligence and analytics tools (Tableau, Looker) with focus on data-driven decision making
• Background with go-to-market platforms (Dealhub, Gong, ZoomInfo, HubSpot) and understanding of how they integrate into broader sales ecosystems
• Experience managing or optimizing CPQ, billing, or ERP systems with focus on process efficiency

What We're Looking For in Candidates:

Problem-Solving Approach: We'll assess your methodology for analyzing business challenges, not just your technical implementation skills. Be prepared to discuss:

• How you've diagnosed complex system or process issues
• Times you've identified better solutions than what was initially requested
• Your approach to evaluating trade-offs between different technical approaches
• Examples of process improvements you've identified and implemented

Strategic Thinking: We want to understand how you approach system design and business requirements. We'll explore:

• How you balance immediate needs with long-term scalability
• Your experience facilitating discovery sessions and requirements gathering
• Times you've had to push back on requests and propose alternatives
• How you consider broader business impact when designing solutions

What We Don't Want:

• Candidates who simply build what's requested without questioning or analyzing
• Task-oriented implementers who focus on speed over thoughtful solution design
• Those who make assumptions rather than asking clarifying questions to understand true business needs

Beyond Just Work

Being a Proscian means believing in a mission, overcoming challenges in the journey together, and sharing in what success brings. We believe that every major growth period creates an exceptional career runway. We're here to change the world together and empower each other to become our best selves in the process.

As a company in the healthcare field, we want our people to be happy and healthy, in and out of the office. In addition to competitive pay, we ensure everyone on our team is supported with savings, schedule, and insurance options that promote long-term health and personal growth.

At Proscia, we don't just accept differences - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Proscia is proud to be an equal opportunity workplace.