Senior Voice Engineer

The Senior Voice Engineer is a crucial role within an organization's IT or telecommunications team, responsible for designing, implementing, and managing voice communication systems and solutions. This role plays a key part in ensuring the reliability and performance of voice services, as well as providing deep technical expertise in VoIP, SIP, and unified communications platforms.

Duties and Responsibilities:

• Design & Architecture: Develop scalable, redundant, and reliable voice communication systems and solutions.
• Implementation & Configuration: Deploy and configure voice platforms (e.g., SBCs, PBXs, VoIP devices) and associated infrastructure.
• Monitoring & Troubleshooting: Monitor voice environments for performance and security; respond to incidents and diagnose issues.
• Technical Support: Provide expert-level support to end-users and internal teams on voice-related challenges.
• Security & Compliance: Implement and maintain voice system security standards; ensure compliance with industry regulations and internal policies.
• Network Optimization: Enable QoS policies to prioritize voice traffic and ensure quality performance across the network.
• Documentation: Maintain accurate technical documentation, including configurations, SOPs, and troubleshooting guides.
• Collaboration: Partner with IT, network teams, and vendors to integrate voice systems with broader enterprise technologies.
• Project Leadership: Lead or support voice-focused delivery projects from requirements gathering to execution and post-deployment review.
• Enablement & Development: Develop training content and deliver sessions for end-users and internal support teams. Stay updated with emerging voice technologies, industry best practices, and relevant certifications.
• Vendor Management: Maintain relationships with third-party service providers and platform vendors

Qualifications:

Education:

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field (Master's preferred).

Experience:

• 5-7 years in voice engineering, VoIP, or telecommunications roles.
• Hands-on experience with SIP-based voice systems and platforms (Cisco UC, Avaya, Ribbon, Audiocodes, Polycom, etc.).
• Expertise in VoIP architecture, SBC configuration, and troubleshooting.

Technical Skills:

• Deep understanding of SIP, RTP, QoS, SRTP, and network protocols.
• Experience with call flow design, SBCs, and endpoint provisioning.
• Familiarity with voice security, firewall rules, NAT traversal, and encryption.

Soft Skills:

• Strong analytical, problem-solving, and communication skills.
• Team-oriented with the ability to lead cross-functional initiatives.
• Self-driven with a strong sense of ownership and accountability.

Certifications:

• Preferred: Cisco CCNP Collaboration, Avaya ACSS, Ribbon SBC CORE Support Professional Certification or equivalent certifications.