Front Office Manager- 4 Diamond Hotel

Description

WE ARE:

The Edgewater is Seattle's only over-water hotel where rock'n'roll history meets Pacific Northwest luxury. A part of Noble House Hotels and Resorts--a curated collection of one-of-a kind hotels, resorts, and adventures. We provide our guests with exceptional service and the most memorable experiences.

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us The Edgewater Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

The Edgewater is an independent boutique, one of kind, 223 rooms iconic hotel with 11,000 sq ft of meeting space.

Description:

The Edgewater Hotel is the flagship property for Noble House Hotels and Resorts. Are you ready to rock the hospitality world? We're seeking a Front Office Manager who can set the stage for an electrifying guest experience in our rock-inspired hotel. As the maestro of the front desk, you'll harmonize operations, ensuring seamless check-ins, VIP treatment, and a rhythm that keeps guests coming back for encores.

RESPONSIBILITIES:

• Rockstar Reception: Lead the front desk team in delivering legendary service, exuding rockstar charisma, and managing check-ins/check-outs with finesse.
• Stage Management: Coordinate reservations, room assignments, and ensure the flow of guests is as smooth as a killer guitar riff. Internally, prepares employee schedules according to business forecast maintaining union guidelines.
• VIP Treatment: Roll out the red carpet for VIP guests, catering to their every whim and making sure their stay hits all the right notes.
• Crowd Control: Handle guest inquiries, complaints, and special requests with the ease of a seasoned performer, ensuring guest satisfaction reaches fever pitch. A master for solving problems.
• Backstage Organization: Maintain operational efficiency by overseeing inventory, supplies, and ensuring the front desk team hits their cues flawlessly.
• Tech Tune-Up: Stay tuned into technology, managing reservation systems and troubleshooting any tech hiccups that could disrupt the show. Maintains working relationships and communicates with all departments.
• Always Rockin': Must be open to a variable schedule.

We've got you covered…

Our team members are our most important asset and that's reflected in our benefits. The Edgewater Hotel is proud to offer a variety of benefits to support team members and their families, including:

• Medical/Dental/Vision/EAP
• Supplemental benefits to select such as Short-Term Disability, Life Insurance, ADD and Pet Insurance
• 401k plan, with matching
• Vacation, Sick and Personal Time
• Onsite parking, $35/month
• Commuter Reimbursement Program - For transportation to and from work using public transportation, and with receipts submitted, we will pay up to $75 each month or 50% of the cost of a monthly ORCA pass, whichever is greater.
• Complimentary meal
• Complimentary dry cleaning for work-related clothing
• Cell Phone Reimbursement
• NHHR discounts
• Career growth opportunities
• On-Demand pay

Salary: $80,000 Plus 10% bonus potential

Requirements

You own this if you have…

• You are a team player with leadership, management, and team-building skills
• You are a great trainer and mentor
• You can manage competing priorities and stay calm in stressful situations
• You have strong verbal and written communication skills
• 3-5 years of previous management experience, union management a plus!
• Previous experience with HMS Systems is a plus!

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.