Software Support Specialist
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Job Description
Description
In this role you will support Tyler Technologies' Fire Prevention Mobile software products. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve technical problems.
Responsibilities
Provide high-quality phone and email support of Tyler's Fire Prevention Mobile software application.
Perform extensive troubleshooting of key software and hardware components to closure.
Take ownership of technical incidents and coordinate resolution with product development team when necessary.
Replication of complex customer issues.
Train customers in system operation and software functionality.
Provide consulting services to customers so they can maximize the benefit of their Fire Prevention Mobile software.
Qualifications
- Excellent active listening and personal interviewing skills.
- Commitment to providing an exceptional experience to our customers.
- Readiness to learn new technologies at lightning speed.
- Flexibility to work various shifts to cover our core hours: Monday - Friday 8AM - 8PM