QA Patient Experience

About us

LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.

To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company - with offices in New York City; Greenville, SC; and Huntington Beach, CA - is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.

About the role

The QA Auditor Patient Experience plays a critical role in ensuring a seamless, intuitive and error free patient experience at every touchpoint starting at initial entry into our platform through AI- driven interactions and self-service tools. This role is responsible for auditing website and app flows, identifying pain points, evaluating usability, spotting typos or content issues, and assessing how effectively our digital solutions guide can support patients.

Key Responsibilities:

• Conduct regular audits of patient facing digital properties (websites, mobile apps, onboarding flows, chatbots, etc.) to evaluate accuracy, usability, and consistency
• Review entry points into the platform (landing pages, sign up flows, links, etc.) to ensure seamless onboarding experience
• Assess the performance and tone of AI driven interactions (e.g., virtual assistant, chatbots) for clarity, empathy, and helpfulness
• Identify gaps in logic, user friction points, navigation issues, outdated content, or accessibility challenges
• Log findings in a standardized QA framework with actionable recommendations
• Collaborate cross-functionally with product, engineering, compliance, and marketing teams to escalate critical issues and follow up on resolutions
• Track trends and recurring issues in digital experience and contribute to monthly quality experience reports
• Support user testing initiatives and pilot new digital tools with a QA perspective
• Stay current on best practices in digital health UX, accessibility and AI communication standards