Junior Account Manager

ArtBot (part of Critical Mass)

Artbot is a next-generation content orchestration platform that combines the art of creative and performance engineering, with technology enablement, AI, and a highly-scaled operational model to unlock automation and performance across the content supply chain. We specialize in data-driven, personalized creative solutions across digital channels, responding to a client's business and marketing objectives to establish the value and efficiencies that can be derived through Dynamic Creative Optimization.

The Account Manager supports the entire end-to-end DCO process, working closely alongside specialist teams to ensure a seamless delivery of their clients' objectives and scope of work.

You Will:

Within the first 12 months:

• Develop your communication skills by responding to clients and stakeholders promptly and meeting deadlines.
• Manage multiple projects at once, coordinating with internal teams and understanding SLAs and timelines.
• Support internal processes by following the 12 Stage Process during campaign launches and ongoing management.
• Submit clear, detailed briefs to internal teams and ensure documentation is always current.
• Build a foundational understanding of the media landscape and ArtBot's role by participating in training and asking questions.
• Maintain both personal and team to-do lists, ensuring all tasks are completed on time.

Beyond 12 Months:

• Understand the full technical campaign setup process (strategy, design, development, ad ops, post-campaign analysis) and confidently use ArtBot's core tools and platforms.
• Monitor post-campaign reports to ensure alignment with strategy and setup accuracy.
• Own ticketing and briefing processes for specialist teams, ensuring accuracy and clarity for seamless execution.
• Engage in client communication across email, Teams, and in-person meetings to build strong stakeholder relationships.
• Proactively support the account team by anticipating senior team needs based on shared briefs.
• Contribute to broader ArtBot initiatives and cross-team efforts, supporting colleagues and going beyond day-to-day client work.

You Have:

• Strong communication skills

• A good understanding of DCO strategy and its requirements

• The ability to analyze data and make informed recommendations for optimization using Datorama

• Strong attention to detail and quality control

• High level of organization to instill confidence in deliverables

• An understanding of the digital media landscape, including technical campaign launch aspects

• The ability to train team members on how to QA effectively

• The ability to manage and support a direct report

• Confidence in collaborating with internal teams across concepting, strategy, design, and delivery

• 1+ years in an account management or similar role

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren't limited to, a candidate's experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.