Technical Data Specialist

Description

Schedule: Full Time, Monday-Friday

Benefits: Approximate benefits package value: $22,500+

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).

• Employee AssistanceProgram for all employees

• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.

• Sick and vacation time accrue hourly per pay period.

• $50,000 in employer-paid life insurance; additional coverage available.

• Employer contribution to your Health Savings Account (paid quarterly).

• Employee Referral Program including cash bonuses and paid time off.

Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person's life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

Position Summary

The Data Specialist supports VOA programs to review data and information critical to telling the story of VOA and the important work we do in the community. This person will update and create large data sets for reporting based on key metrics and will present them in an accurate, informative, and easily digestible manner. Managing databases, synthesizing the data extracted from them, working with data visualization software, and understanding the message, audience, and purpose of the data will be critical for success in this position.

Essential Duties

Database Management:

• Become extremely adept at the various systems VOA uses to collect, extract, clean, and synthesize data.
• Support the Data Team with establishing and advancing data infrastructure, including creating and managing databases.
• Ensure high data quality by regularly monitoring information entered into and coming out of databases.

Data Visualization:

• Work closely with the Data Director, Data Specialists, and VOA Program Staff to review data, metrics, reports, messaging, style, and audience necessary to accurately tell the stories about the important work VOA is doing.
• Create and maintain internal dashboards that our various teams can use to make data-driven decisions for the agency and those we serve.
• Collaborate with other Data Team members to create, review, and submit weekly, monthly, quarterly, and annual reports.

Data Strategy

• Develop deep understanding of VOA programs and associated data needs.
• Work with Data Director (in collaboration with program leadership) to identify meaningful KPI's that communicate an accurate picture of our impact and support operations.
• Help facilitate workflow development and process automation to further agency data strategy.

Maintain scheduled and punctual attendance.

Secondary Duties

• Support end-user management, training, and troubleshooting in data collection systems.
• Participate in enhancing and implementing data collection and quality control procedures, and other data related policies and procedures.
• Support the implementation of new systems.
• Assist with data entry and ad hoc reporting as needed.
• Participate in internal and external meetings and audits regarding data systems, quality, and access.
• Perform other duties as assigned.

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree (or equivalent combination of education and experience) preferred. Education or experience in data analytics or information systems related field highly preferred.
• Proficiency with MS Office, including Excel, and Power BI required.
• Familiarity with database systems, programming languages, and business software (SQL, Python, R, Microsoft Access, Microsoft Power Automate) preferred.
• Demonstrated experience in data analytics, database administration, and data visualization required, including presenting large amounts of complex data in ways that are meaningful and relevant for the target audience.
• Exceptional interpersonal, verbal, and written communication skills.
• Enthusiastic, organized, team oriented, and collaborative.
• Flexibility to handle multiple priorities and deadlines with high attention to detail.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a positive and professional manner with a diverse workforce, clients, and the public.
• Willingness to accept supervision and direction from and provide feedback to the Data Director.
• Must be able to pass Utah-DHS-Office of Licensing background check and pre-employment drug screen.

Physical Demands

• Work is generally performed in an office environment.
• Requires using a computer for extended periods of time.