Product Consultant - Chandler, AZ - On Site
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Job Description
Job Summary
PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs), Administrative Service Organizations (ASOs), and Staffing Companies, to deliver world-class HR, Benefits and Payroll, to small and medium-sized businesses.
The position of Product Consultant, as part of the PrismHR Professional Services Team, is responsible for implementing new customers and consulting existing customers on software/industry Best Practices for the PrismHR core platform.
PrismHR Consultants independently lead customers through successful implementations and projects by providing industry expertise and product best practice guidance. Knowledge of PEO/ASO/Staffing, Benefits/Payroll and Technical background is crucial.
Responsibilities
- Own the customer relationship to understand their business requirements and provide best practice guidance to customers as how-to best implement PrismHR solutions from both a technical and industry perspective
- Documentation of requirements using cases in functional design documents - understanding Statements of Work describing project scope, assumptions, deliverables and estimated hours/schedule for project
- Responsible for maintaining all documentation and detailed notes related to the customer project, Communicating proactively and regularly with management regarding project status
- Independently manage multiple projects to ensure all deliverables meet established quality standards and Customer expectations
- Work with a cross functional team to develop and implement robust solutions in an Agile environment
- Design and execute complex merges and customer processes
- Deliver presentations (remotely and in person) to customers at PrismHR and industry events
Qualifications
- 5 years' experience PEO/ASO/Staffing, Payroll and Implementation software
- Ability to work independently and understand and solve complex problems
- Excellent verbal/written communication skills, strong presentation skills
- Ability to prioritize and handle multiple tasks and projects in a fast-paced environment
- Experience defining and documenting workflows and processes
- Strong technical inclination, and a desire to learn continuously