Product Concierge

About us

Mercedes-Benz of North Haven is apart of the Mauro Motors Automotive Group, a family owned and operated automotive company that has been in business for over 3 decades and known as the experts in Connecticut for the Sales and Servicing of German Luxury Vehicles and Quality Pre-Owned Cars and Trucks. At Mauro Motors, with over 300+ employees, we know that our people and collectively, our team(s), combined with upholding our core values, are the elements that will set us apart from our competition and lead the company towards growth and prosperity. Our mission at Mauro Motors is to build a great company, with great people, that generate great results. We firmly believe that to achieve this, we must follow, maintain, and protect the Mauro Motors Core Values, set forth below:

• We Strive to Be Excellent

• We Win

• We are Persistent and Consistent

• We Understand the Value of Reputation

• We are Team Oriented

• We Collaborate and Communicate

• We Care About Our People

Benefits

• Industry Leading Competitive Pay Plans (We Grow, You Grow)
• Performance Bonus Plans
• Full Medical Benefits (Health, Dental, Vision)
• PTO Policy up to 3 Weeks per Year
• Sick Leave
• 401(k) Matching Plan – up to $5,000 dollar for dollar match per year
• Industry Leading Training – live onsite, offsite, and virtual
• Employee Discount (Sales, Service & Parts)

Responsibilities

• Develop and maintain expert-level knowledge of all user interfaces, infotainment systems, safety technologies, and advanced driver assistance features across the entire Mercedes-Benz lineup—both current and legacy models.

• Deliver exceptional customer service by communicating with clients in person, over the phone, via email, and through text messages, always with an energetic and professional demeanor.

• Coordinate and schedule vehicle deliveries and product consultations, ensuring a smooth and timely experience for both new and prospective customers.

• Provide personalized, in-depth vehicle delivery experiences by clearly explaining vehicle operations, demonstrating advanced features, and assisting clients in setting up and maintaining technologies like MBUX, navigation, smartphone integration, and driver assistance systems.

• Support the sales team by handling product-related inquiries, assisting with vehicle demonstrations, and preparing vehicles for test drives or deliveries.

• Assist in inventory management by accurately entering and updating vehicle and customer data in the dealership's Sales Management System (DMS) and CRM platforms.

• Take clients on test drives, help organize the front line cars. 
• Learn the Trade Appraisal Process 

• Proactively leverage social media platforms to promote new and pre-owned vehicle inventory, dealership events, and Mercedes-Benz innovations, driving traffic and enhancing brand visibility.

 Qualifications

• At least one previous role based in customer service experience
• Effective communicator with a high acumen for customer satisfaction
• Demonstrate a passion for the automotive industry
• Be highly skilled in learning and adapting to new technology
• Possess confidence in utilizing social media
• Ensure a calm demeanor with customers in stressful situations
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license