Customer Service Office Manager
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Job Description
Administration
-Coordination of company schedules
-Contract/data entry
-Billings and payment collections
Customer Service
-Fielding customer service calls and emails
-Basic problem solving and policy explanations
-Will work with Head of Sales department for client issues beyond basic customer service scope
Human Resources
-Payroll processing
-Employee files
-Employee adherence to policies
Basic Marketing - Preferred
-Collecting video testimonials from clients at physical locations
-SEO
-Researching previous successful campaigns to understand what worked, what didn’t and what can be improved
-Reviewing the progress and success of a campaign, making adjustments or pitching ideas for new campaigns as necessary
Requirements
- Good verbal and written communication skills
- Detail oriented
- Good organization
- Ideally an understanding and fluency in social media and digital platforms (WordPress, Facebook, Instagram, Twitter, HubSpot, MindBody Online)
- Proficiency in Microsoft
Compensation & Perks
$35,000-$45,000/year based on skills and experience
-Free gym membership
-Growth potential within company
We are a team of fitness professionals with a passion for helping others and providing the work environment for our employees to flourish! We are positioned in 4 different locations in Central Pennsylvania and have a model that allows fitness professionals to develop their full-time personal training careers. Much of our team is beyond their 4 year anniversary with the company and we believe in upholding the environment that allows fitness professionals to practice their passion and earn a real living while doing it.
Positions we hire for:
-Personal Training Management & Sales Directors
-Personal Trainers
We've promoted from within for our middle management and general management positions.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.