Field Operations Coordinator

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.

Job Description:

The Field Operations Coordinator assists Field Operations teams with coordinating tasks and crisis management for groups traveling in and out of the Washington, DC metropolitan area. The Field Operations Coordinator is responsible for maintaining supply inventory, scheduling appointments with On Site Coordinators and Course Leaders, responding to emails, and answering the phone. The Field Operations Coordinator fulfills group and WorldStrides Staff needs including providing tickets for metro rides, vouchers at various local area food courts during mealtimes, and retrieving lost items from nearby attractions. There are a variety of shifts throughout the year, with a peak season between March 1 and June 30th. Applicants must be willing to work occasional weekends and evenings. Shifts may vary to reflect the needs of the company and the volume of groups traveling at any given time.

Responsibility:

• Efficiently and effectively answer phones and respond to emails in a customer focused manner
• Assist field operation staff with specific issues that arise with group while on travel
• Remain professional, positive, and friendly during challenging situations
• Accommodate special requests within reason and anticipate needs of the field operation staff
• Maintain open communication with the field staff and call center (WorldAssist)
• Follow up and close incident reports in writing with field staff and call center (WorldAssist)
• Manage supply inventory and perform data entry as required
• Perform other administrative support tasks, including updating and sorting files, drafting, and proofreading correspondence, and conducting research
• Retrieve and ship office mail and packages

Qualifications:

• Work from Washington, DC CL Field office, March-June
• Team player mindset, in a fast paced environment
• Ability to efficiently navigate through Washington, DC by foot and metro
• Time management, organizational skills and prioritization
• Experience working in a busy and eventful environment (preferred)
• Critical thinking and creative problem-solving skills
• Skilled at multitasking and able to work with minimal direction, and supervision
• Exceptional oral and written communication skills, including strong spelling, grammar, and punctuation
• Committed to providing outstanding customer service and demonstrate strong interpersonal skills (required)
• Strong attention to detail
• Proficiency in Microsoft Office, especially with Teams, Outlook, and SharePoint
• Able to lift and/or move up to 30 pounds (required)

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.