Air Logistics Healthcare Customer Care Specialist

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Air Logistics Healthcare Customer Care Specialist to join our Air Logistics team.

Your Role

The Employee who holds this position is responsible for the implementation, support & monitoring of KN Air freight within their sphere of responsibility and coordination of all aspects of export shipments / handling, including but not limited to the following key interfaces and job requirements

Your Responsibilities

• Impeccable customer service
• Responsible for the implementation, support & monitoring of KN Air Shipments
• Coordination of all aspects of the pick-up (including, but not limited to, billing, rate quotation, approval of vendor invoices, etc.)
• Ensure the Scheduling Pickup and Deliveries are executed.
• Responsible for rating shipments/handling/storage correctly per the SOP
• Mandatory daily correspondence with overseas offices as necessary
• Ensure the necessary handling procedures (both physical and written) are followed accordingly, when applicable, documented in client-level Quality Agreements, Service Level Agreements, and SOPs
• Understand and adhere to local, State, and Federal regulations inclusive, but not limited, to OSHA, DOT, EPA, and other government agencies. Certification is required to handle any hazardous material(s).
• Keep up to date with KN global and country specific GXP standards and requirements.
• Implement/maintain safety, security, quality, housekeeping and sanitation programs, as applicable.
• Work closely with other departments to deliver high level of service to healthcare customers.
• Perform other detailed (job specific) duties as assigned.

Your Skills and Experiences

• In depth knowledge of operational procedures
• Ability to work with client-level SOPs.
• Ability to be profit conscious.
• Ability to work with demanding deadlines.
• Excellent communication skills, both verbal and written
• Ability to work independently as well as part of a team.
• Solid knowledge of domestic and international geography including countries, major cities
• Ability to establish priorities and accomplish multiple tasks, must be organized.
• Must be detail oriented, thorough, and accurate.
• Strong PC skills
• Proven analytical and efficient problem-solving skills, elevating potential situations to the next level of supervision when required.
• Work effectively via phone, fax, e-mail. Good planning and organization skills; ability to multitask and be a self-starter.

Fluent in English

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter's job code]