Patient Billing Specialist

About Wisdom

Wisdom blends industry expertise with advanced technology to make dental practices work better for everyone involved. We believe dentistry is about people, and we exist to make the future of dentistry stronger and more sustainable for dentists, their teams, and the patients they serve. We match administrative teams with expert billers and custom-built technology to take on the heavy lifting of dental billing while maximizing dentists’ time in-office, and their bottom line.

Wisdom is backed by Juxtapose, a leading technology and service investment company which partners with experienced entrepreneurs to build category-defining tech companies. We are a fully distributed, remote-first team with employees across the US.

About The Role

Our Patient Billing Specialists focus on ensuring the accuracy and efficiency of patient AR processes for our customers, communicating directly with patients and helping dentists collect on their earnings. As a Patient Billing Specialist, you’ll:

• Connect with patients via phone, text, and mail to keep them up to date on past due accounts 

• Act as a trusted partner for both patients and offices and always maintain compassion and customer service in every interaction; promote positive engagements with patients and uphold the client’s reputation

• Keep offices in the loop by documenting your outreach, sending regular aging reports, and posting any payments to the customer’s Practice Management Software

• Send patient account statements to each account with outstanding balances

• Accept and process patient credit card payments and  regularly complete and transmit invoicing forms

• Monitor AR performance for your offices and complete required documentation for aged AR, as necessary

Why Wisdom?

• Work remotely alongside a fully remote team that knows how to get stuff done, without the pain and drama of in-office work.

• Flexible hours so you can focus on what matters, and get your work done on the schedule that makes sense for you. Some of us work 9am-5pm, some love working after bedtime, and some relish the early morning hours – all are welcome here.

• Support and inclusion no matter your background. Whether you’re a seasoned remote biller or you’re testing the waters for the first time, we’ll set you up with the tools, training, and community support you need to succeed at Wisdom.

• A better experience for billers. We’re building tools and leveraging technology to save you time and let you focus on earning more, faster.

We’d Love to Hear From You If You Have

• Excellent interpersonal skills and communication skills, both written and verbal

• Exceptional attention to detail and organizational abilities

• Proficiency in Google Suite and Microsoft Office

• Familiarity with practice management software (PMS)

• Strong knowledge of dental insurance policies, procedures, and industry trends

• Knowledge of, and ability to comply with, HIPAA, HITECH, and patient confidentiality policies

• Experience in dental billing preferred

Wisdom is an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.