Junior Mission Critical Engineer 1 (Night Shift)

Job Title: Junior Mission Critical Engineer Level 1 (Night Shift)

Location: West Jordan, Utah

Department: Mission Critical

Reports To: Director of Mission Critical

Position Overview:

Novva Data Centers is seeking a dedicated Junior Mission Critical Engineer to join our Mission Critical team in West Jordan, Utah. This night shift position involves operating and maintaining critical systems within our data centers, ensuring their continuous operation. The ideal candidate will have a basic understanding of electrical generation, electrical distribution, cooling technologies, and fire protection systems. They will be responsible for monitoring, maintaining, and supporting the mission-critical infrastructure, ensuring compliance with safety protocols, and assisting senior engineers with various tasks.

Key Responsibilities:

• Basic Equipment Monitoring:

• Monitor the status and performance metrics of basic equipment within the data center.

• Report any abnormalities to senior technicians or engineers.

• Routine Maintenance Tasks:

• Perform routine maintenance, including equipment cleaning, filter replacements, and cable management.

• Assistance with Equipment Installation:

• Support senior technicians or engineers during the installation and configuration of mission-critical hardware and software.

• Basic Troubleshooting:

• Assist in troubleshooting basic issues with mission-critical systems under the guidance of senior technicians or engineers.

• Documentation and Reporting:

• Maintain accurate documentation of maintenance activities and system status.

• Report findings to senior staff.

• Emergency Response Support:

• Provide support during emergency situations, such as power outages or equipment failures, under senior staff direction.

• Inventory Management:

• Assist with inventory management tasks, including stocktaking and tracking equipment shipments and deliveries.

• Compliance and Safety Awareness:

• Adhere to safety protocols and regulations while performing maintenance activities, ensuring compliance with relevant standards.

• Basic Software Updates:

• Assist with installing basic software updates and patches on mission-critical systems under supervision.

• Professional Development:

• Engage in training and development opportunities to enhance technical skills and progress to higher technician levels.

High-Level Responsibilities:

• Conduct regular walkthroughs during the night shift to assess system health and detect alerts.
• Oversee all mission-critical infrastructure outside normal business hours.
• Monitor and respond to alerts from various system monitoring tools.
• Identify critical system issues with large-scale impact and escalate appropriately.
• Provide timely resolution and/or escalation of facility and customer issues.
• Provide local access and escort for vendors and carriers.
• Support internal teams as needed.

Skills and Qualifications:

• Ability to follow established processes and procedures.
• Excellent verbal and written communication skills.
• Self-starter with a strong sense of motivation.
• Basic knowledge of networking technologies, including UPS, generators, and mechanical systems.
• Ability to multitask and meet multiple deadlines.
• Experience tracking work via a ticketing system.
• Ability to lift up to 50 lbs.
• Data center industry experience preferred but not required.

Benefits:

• Competitive salary.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and holidays.
• Nightly pay differential for night shift employees.

This position includes a 90-day probationary period. During this time, performance, attendance, and overall fit for the role will be evaluated. Continued employment beyond the probationary period will be based on satisfactory performance and alignment with company expectations.