Bilingual Spanish Contact Center Representative

Job Description

Bilingual Spanish Contact Center Representative

Job Description:

The Bilingual Contact Center Representative for the client's program is an entry-level position responsible for providing friendly and efficient support to small store owners who use the client's mobile application. This role is crucial in assisting our partners with their app-related questions, helping them place orders, and ensuring a positive experience that contributes to their business success and our continued partnership.

Job Responsibilities

• Handle inbound calls, chats, and emails from app users, addressing common inquiries about app navigation, order status, and general program information
• Provide clear and polite assistance, guiding users through simple app functionalities and troubleshooting basic issues
• Maintain a positive and helpful demeanor in all interactions, and conduct outbound calls to follow up on support tickets and ensure customer satisfaction
• Help store owners with basic questions about placing orders through the app and assist users in understanding current promotions and how to access them
• Participate in training sessions to gain in-depth knowledge of the app's features, products, and customer service best practices
• Seek guidance from team leads and senior colleagues to improve your problem-solving and communication skills, while continuously learning about the needs of small business owners to provide tailored support
• Accurately and completely document details of all customer interactions and inquiries in the CRM system

Basic Qualifications:

• High School Diploma or GED Equivalent
• At least 2 years of experience relating to the job description

Preferred Qualifications:

• Exceptional Spanish language proficiency, both spoken and written
• Prior experience in a B2B customer service or sales support role
• Demonstrated ability to manage and process orders accurately
• Strong capacity for handling customer inquiries with a positive attitude
• Familiarity with CRM software and order entry systems

Who We Are

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.