Member Advocate - Customer Service Representative

The Doctors Company has an opportunity for a Member Advocate to join our collaborative and dynamic team. Our Member Advocates are a vital part of the Underwriting Team and are often the face of the company. In this customer-centric role, you will be empowered to provide best-in-class member experiences during every interaction.

This is a hybrid opportunity in the company's East Lansing, MI office. The schedule for this position is 8am - 5pm PST.

Qualifications

• One to three (1-3) years of related customer service experience
• Bachelor's degree preferred
• Excellent phone and written communication skills
• Proficiency and aptitude in use of computer information systems with knowledge of Microsoft Word and Excel preferred
• Proficiency in use of phone systems
• Ability to accurately type a minimum of 40 WPM

Main Responsibilities

• Provide superior customer service, as the initial point of contact for the insured
• Proactively anticipate caller's needs, ask probing questions to ensure understanding of call content and to minimize any need for follow up
• Proactively follow through on customer commitments
• Use skills learned in training to increase professional performance in the areas addressed in the training
• Ensure all processing activities are accurately completed
• Adhere to assigned schedule and proactively communicate any modifications needed to management
• Perform other assignments as requested and directed by management

Pay Range: $21.57 - $25.17

Compensation varies based on location, skills, knowledge, and education. We consider factors such as specialized skills, depth of knowledge in the field, and educational background to ensure fair and competitive pay.

Benefits

We offer competitive compensation, incentive bonus plans, outstanding career opportunities, an exceptional work environment, and an impressive benefits package, which starts with medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; and an employee assistance program. There's more:

• Health, dental, and vision insurance
• Health care tax-free spending accounts with a company match
• 401(k) and Roth IRA with company match, as well as catch-up plans for both
• Vacation days, sick days, and paid personal days each calendar year (with vacation increases based on length of service)
• Paid holidays each calendar year
• Life and travel insurance
• Tax-free commuter benefits
• In-person and online learning opportunities
• Cross-function career opportunities
• Business casual work environment
• Time off to volunteer
• Matching donations to qualifying nonprofit organizations
• Company-sponsored participation at non-profit events

About The Doctors Company

The Doctors Company is the nation's largest physician-owned medical malpractice insurer. Founded and led by physicians, we are committed to advancing, protecting, and rewarding the practice of good medicine.

The Doctors Company is proud to be Certified by Great Place to Work.