Manager, Local Customer Success & Onboarding

Your Impact on our Mission

Zocdoc's most important asset is our people. As a Manager of the Customer Success & Onboarding team you will be responsible for managing a highly motivated sales team to drive results that grow revenue for Zocdoc. You will lead, hire, train, and retain top talent, while creating and fostering a culture that empowers the team to hit targets. You will be responsible for driving not just the results of their team, but also the culture in a way that is best for Zocdoc patients, providers, and employees.

You'll enjoy this role if you are…

• The kind of person who builds a culture of high performance and impact by establishing trust with their teams
• Able to work in a fast paced, high pressure environment, while driving results and getting things done
• The kind of leader who loves to roll your sleeves up, lead by example, and stay close to the work
• A relationship builder, who's passionate about the healthcare industry and Zocdoc's role in making it better for the patient

Your day-to-day is…

• Managing a bench of individual contributors within our Customer Success & Onboarding team
• Leading, motivating, and coaching the team to achieve implementation and sales goals through targeted sales skills development and strategic guidance
• Building a diverse and inclusive talent pipeline and leadership bench
• Communicating actively and often with tailored messaging so that all of our stakeholders are in the loop, and our sales team is motivated and focused to facilitate a strong customer journey and hit targets
• Innovating on existing process and presentation, including developing new scripting, building new sales content, and partnering with cross functional teams
• Strategizing and prioritizing. There's no shortage of ideas - but time isn't infinite. You'll lean on data and your knowledge of our organization to make sure you're smartly deciding what needs to happen now, and what can wait until later
• Working closely with Sales Leadership and our Sales Operations team to build out reporting, forecasts, and roadmaps

You'll be successful in this role if you have…

• An unrelenting desire to build more equitable, inclusive, and diverse workplaces. You view this role as an opportunity to create positive change
• A meaningful (2+ years) of sales leadership experience
• Demonstrated experience building strong teams that perform, and tout an inclusive, supportive, and collaborative culture
• Proven track record of working broadly across an organization, working with multiple stakeholders across all tenure buckets (executive to individual contributor)
• Strong business acumen, and an appreciation for reporting and data fidelity
• Experience working autonomously
• A passion for healthcare and health systems, and a deep understanding of its complexity
• Excellent communication skills, both written and verbal

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified