Customer Service Representative
Harper CollisionKnoxville, Tennessee
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Job Description
JOB SUMMARY: We are seeking a reliable, professional, and customer-focused Customer Service Representative / Front-End Estimator to join our collision repair team. This dual-role position is responsible for providing exceptional front-line customer service while accurately inspecting and estimating vehicle damage. You will be the first point of contact for customers and play a key role in ensuring a smooth and transparent repair process.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Plan
- Short & Long Term Disability
- Employer Paid Life Insurance
- Paid Holidays
- Paid Vacation
- Paid Sick Time
- Paid Birthdays
- Paid Training
- Opportunities for Advancement
- Closed Sundays
- Healthy Work/Life Balance
Responsibilities
- Greet customers warmly and professionally in person, over the phone, or via email
- Answer customer inquiries about repair status, insurance claims, and shop services
- Schedule appointments for estimates and repairs
- Maintain accurate customer records and documentation in the shop management system
- Communicate effectively with insurance companies, adjusters, and vendors
- Perform preliminary vehicle inspections to assess collision damage
- Write accurate and detailed estimates using estimating software (CCC)
- Take and upload vehicle photos into CCC for insurance and estimating purposes
- Coordinate with estimators to verify repair requirements and parts availability
- Review repair orders with customers, explaining the scope of work and answering questions
- Obtain approvals from insurance companies and customers for repair work
Qualifications
- High school diploma or equivalent required.
- 1-3 years of customer service or front office experience, preferably in an auto body or repair shop
- Experience with estimating software such as CCC One (preferred)
- Basic understanding of auto-body repair processes and insurance procedures.
- Strong communication and organizational skill
- Excellent attention to detail and accuracy
- Ability to work in a fast-paced, team-oriented environment
- I-CAR training or certifications preferred
- Knowledge of DRP (Direct Repair Program) procedures preferred
About Us: The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service. Harper...Where the drive is always world class.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.