Data Specialist - Ohio Means Jobs

Harbor is seeking a full-time Data Specialist to join our Data Management team! This position is an entry-level position responsible for collecting and interpreting information on a consistent basis to demonstrate the value of the services offered at OMJ- Lucas County.

Position is in office full-time, 40 hours per week.

Education/Experience/Other Requirements:

• Associate's degree in business, data systems or closely related field with two years of experience in data interpretation, retrieval entry and report writing from a database. Bachelor's degree preferred.
• Position requires experience and all-around knowledge working in a networked environment, including troubleshooting skills; strong computer skills helpful.
• Working knowledge of database design: Salesforce, CFIS, ARIES.
• Experience developing and running reports.
• Must be a team player, learn protocols quickly and be competent to train others.
• Must have strong attention to detail, and be able to communicate (verbal and written) effectively with a variety of individuals.
• Must be patient, conscientious, self-motivated, independent, and productive.
• Specific education/training in computer science preferred.
• Must have valid driver's license, acceptable driving record, and be deemed insurable through Harbor's vehicle insurance carrier.
• Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Experience with supervision/monitoring /assessing performance of staff to make improvements or take corrective action.

Essential Job Competencies/Primary Duties:

• Accurately and timely enters and monitors client, employer, and service information into identified database systems (State, County, and Harbor systems).
• Follows guidelines for maintaining security of data and reports.
• Reviews data error reports and does the necessary follow-up to ensure the data compiled in reports is accurate.
• Runs reports and initiates corrective action as necessary to ensure accuracy and completeness of data.
• Produces, reviews, and monitors outcome reports and provides reports to program manager and director used in monitoring program efficiency and effectiveness.
• Provides backup to registration specialist.
• Test IS functions as they are developed and/or modified.
• Serves as a data resource for management, program, and support staff.
• Plans, develops, directs computer training and user manuals for staff.
• Supports staff in gaining access to all necessary County/State systems in support of OMJ programming.
• Ensures proper filing and storage of data entry documents.
• Assists with implementation of customer satisfaction evaluation process and reporting.
• Assists with reporting of outcomes related to OMJ to partners, county, and state stakeholder.
• Assists with developing reports as requested by program manager or director.
• Keeps current with trends and developments related to essential job competencies, and demonstrates continued growth.
• Supervise work activities of OMJ Reception staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provide OMJ Reception staff guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Evaluate work performance of OMJ Reception staff and when concerns arise identify the cause and work towards timely resolution.

About Harbor:

• A leading provider of mental health and substance use treatment for over 100 years
• 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!

Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Employee referral bonuses
• Ability to make a difference in your community!