Casino Services Office Agent (VIP Services Agents)

Duties/Responsibilities:

• Greet guests upon arrival with a warm and welcoming attitude 

• Manage the check-in and checkout process, ensuring accuracy in guest information

• Make and confirm reservations in-person or over the phone using our reservation system

• Handle guest inquiries, requests, and complaints with professionalism and courtesy in a timely manner

• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively
• Process payments and manage billing inquiries
• Conduct all audits as required, ensuring all transactions are accurately recorded
• Uphold high standards of phone etiquette while communicating with guests
• Receive and resolve guest complaints, elevating to supervisor if necessary
• Enroll new members into players club using appropriate procedures
• Make prudent decisions, within department guidelines, regarding complentaries

 

• Must be 21 years or older and be able to obtain a Gaming Card
• Ability to work flexible hours, including nights, weekends and holidays as needed
• Strong problem-solving skills with a focus on guests relations
• Must be able to work independently as well as part as a team
• Strong communication skills and excellent phone etiquette

 

Full Time Benefits Include: Medical, Dental, Vision, 401K, Vacation Time, Sick Days, Personal Days.