Head Of Delivery Operations - Data-As-A-Service

About Snorkel

At Snorkel, we believe meaningful AI doesn't start with the model, it starts with the data.

We're on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes between 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world's largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

About the role

We are looking for a Head of Delivery Operations for the "Data-as-a-Service" (DaaS) business. In this role, you will lead the team responsible for Snorkel's data development pipelines, ensuring high quality and on-time delivery of complex datasets for customers at the frontier of GenAI. You'll be a technical leader who partners closely with cross-functional teams- including research, engineering, and GTM to redefine how data powering frontier AI models is delivered using Snorkel's state-of-the-art platform and research. You will drive critical outcomes in a fast-paced environment, working directly with our customers to ensure delivery success.In this founding role, you'll serve as a key business leader responsible for delivering DaaS customer value, driving operational rigor, people leadership, and strategic decision making for the business.

The person we're looking for is someone who isn't afraid of blank space- we want someone who can scale an organization but also roll up their sleeves to drive results. Reporting to the GM, DaaS, within Snorkel's executive team, you'll have the ownership and agency to build from the ground up as a founding member of this rapidly scaling business.

Main Responsibilities

• Build the long-term vision, near-term operating plan, metrics, and key areas of investment for the DaaS Delivery team to drive high quality, high volume data pipelines
• Oversee the entire lifecycle of solution delivery, from initial requirements gathering to final implementation; drive the planning, execution, and delivery of strategic data labeling/annotation/curation projects and initiatives, across varying customers and timelines and ensure all customer requirements are delivered on-time, on-budget and to quality expectations.
• Lead the delivery operations team to drive high-performance and scale a top performing team.
• Collaborate cross-functionally with research, engineering, product, supply, operations, and GTM leaders operate and scale the DaaS business business
• Drive innovation in solutions delivery, exploring new technologies and methodologies to improve efficiency and effectiveness.
• Identify and mitigate potential risks associated with solution delivery, developing contingency plans and taking proactive measures to ensure all customers and crossfunctional partners are as successful as possible.

The salary range for this position based in the San Francisco Bay Area is $240,000 - $300,000. All offers include equity compensation in the form of employee stock options.

Minimum Qualifications

• 8+ years of experience in technical delivery, operations, product, or related fields; 4+ years of people management.
• Strong technical background (e.g. computer science, engineering, data analytics)
• Proven track record of successfully leading complex, technical cross-functional projects from inception to completion
• Strong leadership and maturity to build (attract, hire, retain) and scale a world-class organization.
• Exceptional communication skills, with the ability to translate complex ideas into clear, compelling narratives-written, verbal, and visual
• Excellent cross-functional collaboration skills, especially in working with both technical and non-technical stakeholders to turn ambiguous problems into scalable solutions; proven success influencingcross-functional teams and external stakeholders.
• Strong business acumen-assessing risks, opportunities, and trade-offs to support short-term needs and long-term goals.
• Bias to action and agility - you move quickly and thrive in a fast-paced environment. No job is beneath you and you lead from the front.
• Ability to thrive in a fast-paced, dynamic, zero-to-one environment
• Bonus: experience managing customer-facing / field teams

#LI-BB1

Be Your Best at Snorkel

Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly-offering a unique combination of stability and the excitement of high growth. As a member of our team, you'll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you're looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you're fully supported in building your career in an environment designed for growth, learning, and shared success.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.