Customer Service Representative

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers - they're homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on Our Journey

We are currently looking for a Customer Service Representative to join our team and sit onsite at our Tampa FL location. This will be a full-time onsite position.

As the Customer Service Representative, you will be responsible for communicating with customers and maintaining a positive relationship with them. Additionally, you will be the first point of contact with customers in identifying and resolving their questions or issues.

Qualifications Include

• High school diploma; GED required
• Minimum 1 year of call center experience
• College degree preferred
• Knowledge of basic computer operations
• Professional communication/interpersonal skills
• Must have the ability to multi-task
• Problem-solving skills
• Willingness to rotate shifts, and work on Saturdays as needed
• Ability to learn quickly
• Courteous, with strong customer service orientation
• Dependable, attentive to detail
• Good listening skills
• Adaptive to change

Submit Your Resume to Learn More

Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program

Compensation

• The hiring range for this position is $52,998.40 annually
• This position is eligible for a monthly incentive

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.