About Vumedi:
Vumedi is the largest video education platform for doctors worldwide, dedicated to advancing medical education through innovative video-based learning. Our mission is to empower healthcare professionals by providing them with access to the latest clinical knowledge and surgical techniques from experts around the globe. We curate a vast library of high-quality educational content, enabling users to enhance their skills, stay informed about industry trends, and improve patient outcomes. We are headquartered in Oakland, CA, and have additional offices in Minneapolis, MN, and Zagreb, Croatia.
About The Role:
Collaborating with the Customer Success Team, the Compliance Project Manager is a client-facing, technical role responsible for shepherding Medical Legal Regulatory (MLR) required assets through internal development and Q&A culminating in MLR submission and review processes.
What you'll do:
Responsible for assisting with the day-to-day guidance and implementation of Medical, Legal, and Regulatory (MLR) projects through the client’s approval and triage process. It involves collaborating with clients, agencies, and VuMedi’s customer success team to ensure quality, consistency, and timely approval at all stages of MLR projects. Effective project management in MLR is crucial, as efficiently completing projects accelerates user education and seamlessly integrates pharmaceutical brand messaging into the pharma learning continuum.
- Collaborate with customers to develop and implement strategies for expedited speed to launch
- Collaborate with Customer Success and Sales to align on customer goals
- Lead the development of VuMedi’s customer-branded programs by managing multiple projects, prioritizing work effectively, and ensuring deadlines are met
- Ensure clear, professional, and proactive communication with clients, team members, and cross-functional partners to exceed customer expectations
- Develop and lead MLR Alignment Calls with existing customers to set expectations, ensure a smooth workflow, and gain insights into any process changes
- Educate customers on VuMedi’s best practices and limitations
- Exercise discretion in applying standards and escalate to the Director of Compliance when deviations are necessary
- Stay current on VuMedi best practices and capabilities related to MLR processes
- Manage the MLR calendar in alignment with customer success campaign timelines
- Translate technical requirements from clients into actionable insights for customer success teams and engineers
- Communicate, delegate tasks, and enforce deadlines effectively with third-party vendors
- Proactively address issues, gaps, and provide options for optimal and timely submission and approval
- Develop and maintain a detailed knowledge base with specific customer guidelines, incorporating medical, legal, and regulatory requirements and processes
- Act as a Subject Matter Expert (SME) on customer MLR intake systems, such as Veeva and FUSE
- Attend training sessions to understand various client submission systems, regulatory submission processes, and timelines
- Assist in the preparation of custom asset submissions, including annotating files, testing assets in staging prior to submissions, and linking and annotating within client submission systems
- Review and perform quality assurance on submissions to ensure materials meet client requirements
About You:
- Associates or Bachelors degree in related field
- 4+ years project execution/management experience
- You have excellent verbal and written communication skills
- You are detail-oriented and have worked with large, complex enterprise accounts with multiple projects and key stakeholders
- You are tech-savvy, understand data integration, and enjoy learning new systems
- You are eager to learn about the evolving healthcare trends and are proactive in finding creative ways to deliver solutions to customers
- You are empathetic to customers needs and care deeply about helping them achieve their goals
- You are a self-starter; you are confident in an autonomous environment and have the capacity to make informed decisions and guide our customers to success
Additional Desirable Experience:
- Project Management Professional
- Experience working for a growing small-mid sized company
- Experience in the healthcare industry, pharmaceutical advertising, and/or digital marketing
- Experience with Adobe, PDF Expert, Veeva, FUSE, Workfront, Jira, Salesforce or other similar CRM tools
Why Work at Vumedi:
- Career changing opportunity to help build a healthcare startup with an exponentially growing viewership
- Make a direct impact in the growth of the company
- Be a part of a company that is beloved by doctors and improves patient care every day
This is a hybrid role, working 3 days a week (Monday, Wednesday, and Friday) in our Minneapolis office.
- Learn more about Vumedi