Front Desk Associate
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Job Description
Position Title: Front Desk
Reports To: Manager
Requirements:
Fluent in English
Proficient reading and writing skills
Computer Skills
Special Skills:
Strong customer service skills
Responsibilities:
Membership Sales.
Greet all members & guests with a smile and wish them well as they exit the club.
Check in all members and guests in accordance with company procedures.
Facilitate any messages on club software at member check-in.
Answer phones in courteous, helpful, professional manner.
Communicate special events to members and guests.
Maintain an atmosphere, which makes members feel welcome.
Facilitate all member requests or forward to a manager.
Maintain professional disposition at all times.
Sell retail products.
Schedule member services: tanning, etc.
Facilitate payment of member services in accordance with company procedures.
Know club facility, services, and schedules.
Maintain a clean and organized work area.
Assist in all projects as delegated by club management.
Follow all policies and procedures in the Employee Handbook.
Opening and closing duties.
Meetings:
Monthly or Weekly Department Meetings
Employee Training Meetings