Sales Manager | Hyatt Place Lansing - East

Work alongside experts at Lansing's premier Select Service hotel!

Discover what sets Hyatt Place Lansing - East apart as the top select-service hotel in the region. Here, you'll work alongside a seasoned and dynamic leadership team with deep local roots, supported by industry experts at the corporate level through CSM Corporation, a recognized leader in hospitality. At CSM, we do things differently-we've built a culture fueled by curiosity, where learning is encouraged, professional development is prioritized, and your ideas have a real impact. This is more than just a job. It's a place to grow, thrive, and shape the future of hospitality.

Sales Excellence

At the heart of this role is relationship management. You'll focus on nurturing and growing existing client partnerships while responding promptly to inbound leads for group blocks and banquet events. Your ability to understand client needs and deliver tailored solutions is key to driving repeat business and maximizing revenue. While proactive prospecting and outbound sales are part of the role, they play a supporting role to our core relationship- and lead-driven strategy.

Revenue Optimization

Help shape the business mix and pricing strategy through thoughtful analysis of market trends, competitive data, and demand shifts. Your insights will help ensure we're securing the right business at the right time to drive profitability across the Rooms and Banquet segments. Flex your knowledge of market fluctuations to support strategic decision-making that enhances long-term performance.

Tech-Savvy Sales Strategy

Leverage Hyatt's Envision system and other internal tools to accurately forecast, track, and communicate sales data. You'll be responsible for maintaining clean, up-to-date records and using that information to guide decision-making. Weekly collaboration with the Director of Sales and General Manager ensures alignment on goals, performance, and opportunities in the market.

Client Experience Leadership

Ensure a seamless and satisfying experience from first inquiry to post-event follow-up. You'll act as the primary liaison between clients and hotel operations, effectively communicating needs and coordinating event details. Prompt, courteous follow-ups and a personalized approach will drive client satisfaction, repeat bookings, and word-of-mouth referrals.

Commitment to Training

Stay sharp and help others do the same. You'll follow all brand, company, and departmental training standards, while actively applying new learning to improve performance. Contribute to a culture of continuous improvement and development.

Workload Ownership

This role requires excellent work ethic, sharp task management, and the ability to thrive in a fast-paced, team-oriented environment. Strong written and verbal communication skills are essential. You'll attend and contribute to daily, weekly, and monthly hotel and department meetings to support effective planning and execution. Flexibility in scheduling is expected to meet evolving business demands.

Safety & Risk Awareness

Uphold the highest standards of safety and cleanliness in compliance with CSM, brand, and regulatory guidelines. Be well-versed in emergency procedures and proactive in managing guest and associate incidents to ensure a safe environment for all.

Education: High school diploma or GED required. College degree or equivalent experience preferred.

Experience/Knowledge/Skills/Abilities: Minimum two years of hotel experience required, preferably in a select-service environment. Must be detail-oriented, an effective communicator across all levels, and a strong problem-solver for both team members and guests. Proven ability to manage multiple priorities and deliver results under pressure. Valid driver's license required.

Physical Requirements: Ability to lift, push, and pull up to 20 pounds on an occasional basis.