Technology Workplace Services Technician, Intern

The Purpose of the Job

• The Technology Workplace Services (TWS) Intern manages the company’s desktop, laptop, desk phones, smart phones and audio/visual equipment as well as install and maintain the company’s endpoint technologies. In addition to the core functions, the incumbent will also perform the technology side of the relocation of staff and be the first point of contact for all technological issues from both phones and internal ticket system. 

The Work!

• Diligently monitor a queue of end-user issues. Escalate support tickets to senior teammates. Address follow-ups on support ticket progress 
• Log in to the HelpDesk Call Queue daily, answer, create tickets if needed and service End Users as required 
• Manage our service desk software to record and track all services provided by IT. Generate report weekly to managers and directors 
• Desktop/Laptop rollout support – procure and setup new desktop/laptops as well as diagnose and re-image old desktops and laptops. Fix desktop/laptop that are still under warranty 
• Desk phone and Smartphone setup and support – setup new phones and provide first line of support for any phone problems. 
• IT Logical / Administrative Access support – Create new users, assist day-to-day password issues from users, terminate users that departed the company 
• Technology Workplace Services  – Provide support for basic Microsoft Office issue, internet connectivity issues, printer issues, application connectivity issues, WiFi issues 
• Coordinate hardware purchases with the IT procurement team, organize and input license key accordingly, follow-up to ensure hardware arrived. Working with other senior teammates to ensure delivery of hardware and software at a timely manner 
• Work on MAC – move add change of staff 
• Keep IT area / storage room organized and clean 
• Evaluate documented resolutions and analyze trends for ways to prevent future problems 
• Ensure Antivirus are fully updated and up-to-date on all Endpoints. Liaison with Security Operations to ensure all Endpoints are secured and monitored 
• Support all media and boardroom related issues 
• Other task/project as assigned by the Manager of Technology Workplace Services (TWS) 

Let's Talk about You!

• Working towards a college diploma in computer networking, technical support or equivalent is required (Eg. Computer Systems Technology).  Higher accreditation (e.g. Bachelor of Computer Science) is an asset 
• Experience working in a customer services environment 
• Good technical problem solving & troubleshooting skills 
• Adhere to internal IT procedure, corporate policy and site audit responsibility for all tasks 
• Office administrative task experience is an asset. (e.g. working with Excel spreadsheets, Outlook for organization) 
• The incumbent is expected to interact with everyone including executives and thus good verbal and written skills are important 
• Knowledge of and technical ability to troubleshoot issues related to Windows 10/Mac, Microsoft Office/Office 365, internet browsing, Outlook email client, VPN, ACL, printers/scanners, desk and recording phones, LAN/WiFi, PC/laptop/Surface hardware, smartphones (iOS/Android), and miscellaneous computer hardware.

How to Submit your Application!

• You MUST be a student currently enrolled in school or going back to school
• You must submit your resume, cover letter and unofficial transcript to be considered for this role.