Service Dispatcher And Call Center Specialist

Benefits:

• Paid time off
• 401(k) matching
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

Join Our Team as a Call Center Specialist & Dispatcher!

One Hour Heating and Air Conditioning is looking for an energetic, positive, and customer-focused professional to join our team! If you thrive in a fast-paced call center environment and have experience dispatching technicians in a service-related industry, we want to hear from you!

This dual-role position requires flexibility and the ability to seamlessly switch between responsibilities as needed. Experience in service dispatching is highly recommended.

Why Work With Us?

Competitive Hourly Pay + Uncapped Commissions, Bonuses & Incentives!

Full-Time, Year-Round Work- No Seasonal Layoffs!

Family-Owned Business- You're Not Just a Number!

Room for Growth- We Promote from Within!

Your Role & Responsibilities:

As the first point of contact for both our customers and technicians, you play a vital role in shaping the customer experience. We're looking for individuals with exceptional communication, active listening, and problem-solving skills.

• Answer customer inquiries regarding scheduling, service details, and billing
• Schedule service appointments and coordinate technician dispatching efficiently
• Assist technicians in transitioning smoothly between jobs
• Follow up with previous customers for service renewals and new opportunities
• Maintain accurate call records and details

What We Offer:

Ongoing Training & Career Development

Comprehensive Benefits Package, Including:

• Medical, Dental & Vision Insurance
• Critical Illness & Accident Plans
• Short & Long-Term Disability Coverage
• 401(k) with Company Match
• Paid Vacation & Holidays
• Employee Referral Bonus Program

Discounts on Services Hybrid Work Schedule After Training! (Late shifts & weekends can be worked remotely)What We're Looking For:

Ability to work a flexible schedule (5 days/week, including weekend rotations)

Call Center & Dispatching Experience (Minimum 2 years working directly with customers)

Strong Conflict Resolution Skills- Address concerns with professionalism & efficiency

Tech-Savvy- Comfortable using various computer programs & able to learn our CSR system

Good Typing Skills & Geographical Knowledge of our service area

• Call Center Hours: 6:30 AM - 11:00 PM (Shifts vary within these hours)
• Training Period: Approximately 3-4 months (Hybrid schedule available after)

Additional Requirements:

• Must pass a pre-employment drug screening and background check
• Maintain a professional and customer-friendly attitude at all times

Ready to Join One of the Most Sought-After HVAC Service Firms?

Don't miss out on this opportunity to build a rewarding career in a supportive and growing company. Apply today!