Retail Support Specialist
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Job Description
Please note this is a Full-Time (40 hours a week+) role and all of our employees at this location work a rotating shift Monday-Sunday aligned to Fashion Island Mall hours (Monday - Saturday 10:00AM-8:00PM & Sundays 12:00PM-6:00PM). Candidates must be available within these hours for any shift in order to be considered.
FASHIONPHILE is more than just fashion - we're revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
About the Opportunity:
The Retail Business Support Specialist role will support our FASHIONPHILE retail Newport Beach, CA location in managing all 'back of house' responsibilities including inventory pulling, customer support, shipping out of new product, and receiving new products and returns. They will report directly into the local leadership team and be a close partner to the Sales Specialist. Responsibilities include:
Unload, sort, unpack, and break down boxes for all incoming packages from FASHIONPHILE Courier
Prepare customer products for shipping based on company packaging guidelines, including shipping labels
Pulling products for customers
Answer phones and supporting client scheduling
Scanning and organizing products
Processing customer & retail returns
What We're Looking For:
GED or equivalent experience
Prior Experience working in shipping and order fulfillment
Experience working in a fast-paced retail environment
Prior retail or operational experience handling product
Ability to lift/carry up to 30lbs
Basic computer skills
Ability to successfully multitask
Nice to Have: Experience working with handheld scanners
What We Offer:
Medical, Dental and Vision Coverage
FSA options for Medical, Dependent Care & Commuter Benefits
Paid Time off, Paid Sick Time, and Paid Holidays
401(k) with generous match program
Free Life Insurance and AD&D
Long Term Disability Insurance
Employee Discount
Pay Rate: This position begins at $19/HR for all New Hires into FASHIONPHILE's retail Newport Beach, CA location.