Business Operations Analyst/Manager

About the Role:

We are seeking a Business Operations Analyst / Manager to lead operational excellence, establishing best-in-class processes and scalable systems that support the Company’s strategic goals and continued growth. This role will lead the analysis, contribute to solutions development and implementation of operational improvements to drive efficiencies and improve the connections to our customers and staff.

The Business Operations Analyst / Manager will lead the analysis and redesign of business processes, work to develop implementation plans, and oversee their implementation throughout the organization by partnering with business and technology teams and leadership.

The Business Operations Analyst / Manager will work directly with business teams to identify, document and implement process and workflow improvements. Additionally, they will work alongside the technology team to inform their development of tools and enhancements required to support the new processes and workflows defined with business teams.

Overview of Role and Responsibilities:

Process Optimization:

• Identify existing business processes inefficiencies and areas of improvement

• Implement business process reengineering and change management strategies to enhance operational effectiveness, reduce costs, and drive growth

• Identify various KPIs to track for the processes and stakeholders

Stakeholder Engagement & Collaboration:

• Work closely with business teams to identify existing inefficiencies and pain points within existing workflows and process

• Outline the “future-state” and implementation and execution and change management plan to achieve it

• Plan and facilitate workshops with business stakeholders around their current process, pain points, and the optimal go-forward solution

• Collaborate with business and technology teams to inform the roadmap, aimed at achieving business objectives and key milestones

Cost Reduction:

• Identify and address cost inefficiencies within business operations across multiple areas of the organization

• Develop and execute strategies to drive cost savings while maintaining or improving service quality and operational effectiveness

Data-Driven Insights:

• Define and mature KPIs of efficiency, throughput, costs and overall health of business processes

• Identify requirements for additional reports and dashboards to track and report on KPIs

Technology Collaboration:

• Work directly with the technology platform product management and architecture teams to translate business requirements into new tools and/or enhancements

Qualifications:

• Minimum 5+ years of process re-engineering/change management/consulting experience, including use of project management and analytical tools and implementation & training best practices

• Experience with ERP systems (preferably Netsuite)

• Proven experience of leading projects end-to-end, from scoping to implementation

• Experience working in consulting, change management, project management domains

• Experience working with Agile Methodologies and best practices

Preferred Qualifications:

• Master’s degree in computer science, operations management or MBA preferred

• Minimum 7+ years of process re-engineering/change management/consulting experience, including use of project management and analytical tools and implementation & training best practices

• Experience with ERP systems (Preferably Netsuite)• Proven experience of leading projects end-to-end, from scoping to implementation

• Experience with one or more of the following SaaS platforms (Netsuite, Workday)

• Six Sigma, Lean, PMP or comparable certifications preferred

• Previous Supply Chain experience and background in the K-12 education industry

• Experience working with Agile Methodologies and best practices

Salary Range: $105,000-$125,000

*The base salary range represents the low and high end of the expected salary range for the position. The base salary offered may depend on a variety of factors such as geographic location, experience, education, and skill level.

ABOUT BENCHMARK EDUCATION COMPANY

Benchmark Education Company (BEC) is a leading publisher of core, supplemental, and intervention literacy and language resources in English and Spanish, with valid and reliable digital assessments that inform instruction. BEC is also a provider of exceptional professional development to educators.

BEC is recognized as a responsive publisher that offers equally rigorous and engaging digital, print, and hybrid learning materials grounded in the Science of Reading research. BEC monitors research outcomes carefully to create effective foundational resources that include strong decoding materials with systematic and explicit instruction and high-quality resources focused on language development and comprehension. BEC’s content-rich and authentic texts offer instruction in close reading and analysis, multiple perspectives, and authentic literature while building world knowledge and reflecting the individuality of every student in each diverse classroom.

Family owned and operated for more than 25 years, BEC is committed to partnering with educators to provide the best for all students through resources of exceptional quality, world-class professional learning, and effective and dedicated customer support.

Benchmark Education Publishing (BEC) and its affiliates are proud to be an Equal Opportunity Employer.

For further information, visit us at: https://www.benchmarkeducation.com