Program Manager 1, Prosthesis - Hybrid (Seattle, WA)
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Job Description
Job Description
As a Program Manager 1 – Prosthesis, you will play a vital role in ensuring our stores remain compliant, efficient, and customer-focused. This full-time role offers the opportunity to work cross-functionally with internal teams and external partners to support the day-to-day and strategic operations of our prosthesis program.
A Day in the Life
- Partner with the Privacy team to maintain HIPAA compliance and procedures.
- Collaborate with USMD to resolve billing, customer, and employee issues.
- Coordinate with Accounts Payable to ensure customer checks are mailed internally and respond to billing inquiries.
- Prepare and conduct store audits twice a year to ensure Medicare and BOC compliance.
- Manage Medicare revalidations for each store.
- Process Markview invoices and manage USMD monthly invoices through Coupa.
- Notify insurance carriers of store closures, relocations, and provider changes.
- Maintain quarterly provider updates with Premera and Kaiser.
- Work with Strategic Sourcing on new contracts, terminations, and allowable increases.
- Ensure each store has a certified BOC fitter and maintain accreditation.
- Approve Amoena special orders for fitters.
- Handle customer escalations, including those directed to executive leadership.
- Partner with the Program Manager to support ongoing program needs.
- Support day-to-day prosthesis operations for the remaining 12 store locations.
- Plan for door consolidations and manage active claims (6–12 months).
- Update Privacy and HIPAA policies to reflect online presence.
You Own This If You Have
- Experience in healthcare administration, insurance, or prosthesis services.
- Strong knowledge of HIPAA, Medicare, and BOC compliance requirements.
- Excellent organizational, communication, and problem-solving skills.
- Ability to manage multiple priorities and work cross-functionally.
- Proficiency with systems such as Coupa, Markview, and internal billing platforms.
- A proactive, detail-oriented mindset with a passion for supporting customer care and compliance.
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.