IT Service Technician
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Job Description
VSC Fire & Security delivers integrated, cutting-edge fire protection, life safety and security solutions, including fire suppression and detection systems, fire sprinklers, alarms and security systems.
The company was founded in 1958 on quality craftsmanship and exceptional customer service, with integrity and reliability at the center of everything we do. As the premier provider of fire protection and life-safety solutions across the Southeast, VSC Fire & Security provides every customer with comprehensive solutions through outstanding design, efficient installation, reliable service and repair, and thorough inspections.
VSC Fire & Security in Cabot, Arkansas is seeking candidates for the position of IT Service Technician
What we offer:
- Four year college degree preferred.
- 2-4 years of helpdesk/incident experience in an IT environment
- 1-2 years of Customer Service experience in any field
- Experience with Web based applications
- Experience with Microsoft Office applications
- Experience in a Microsoft environment preferred, Active Director, GPO, Service 2012R2 and newer
- Customer oriented and cool-tempered.
What you will do:
- Serve as the first point of contact for customer seeking technical assistance (phone or email).
- Perform remote troubleshooting through diagnostic techniques and pertinent questions, determining the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process and providing accurate information on IT products or services.
- Direct unresolved issues to the next level of support personnel.
- Record events and problems and their resolution in our ticketing system and follow-up an update customer status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal team as well as identify and suggest possible improvements on procedures.
VSC Fire and Security is a drug free workplace.
Equal Opportunity Employer
We look forward to hearing from you!
www.vscfire.com
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.