Claims Manager, Commercial Risk-Insurance Advisory Solutions
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Job Description
The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management.
The Manager, Claims Advocacy will lead and manage the day to day activities of a group of claims consultants. The Manager, Claims Advocacy will also be expected to develop the technical and leadership skills of Claims Consultants as well as help with the overall strategic direction of Risk Mitigation Services. Furthermore, the Manager, Claims Advocacy is considered an expert in managing insurance claims on an individual and portfolio level for our clients, and is utilized as a trainer, mentor within their technical expertise. The Manager, Claims Advocacy must have technical knowledge and experience in insurance claims handling and risk mitigation techniques. The ability to develop relationships and effectively communicate with a diverse range of clients, carriers and colleagues is a key success factor in this role. Strategic vision coupled with tactical execution of risk mitigation plans that drive favorable client Cost of Risk results is also critical to the overall success of this position.
PRIMARY RESPONSIBILITIES:
Responsible for leading and managing the day-to-day activities of a group of Claims Supervisors, Claims Consultants, and other claims professionals.
Responsible for developing the technical and leadership skills of Claims Supervisors, Claims Consultants, and other claims professionals.
Assist in the overall strategic direction of Risk Mitigation Services and KPIs.
Responsible for managing insurance claims on an individual and portfolio level for our clients, and is utilized as a trainer, mentor within their technical expertise.
Responsible for developing relationships and effectively communicating with a diverse range of clients, carriers and colleagues.
Responsible for assisting senior leadership with the strategic vision coupled with tactical execution of risk mitigation plans that drive favorable client Cost of Risk results.
Learning and Development of Claims Consultants and other Claims Colleagues as necessary.
Works with insurance company partners and clients in establishing claims protocols that ensure proper reporting, notification, settlement authorities, etc.
Schedules and conducts claims reviews with clients and insurance company partners ensuring proper claims handling, reserve standards and settlement protocols.
Provides summaries of claims reviews, activities, etc. to appropriate Advisors, Senior Leaders, and other colleagues and clients as necessary.
KNOWLEDGE, SKILLS & ABILITIES:
Proficient with MS Office Word and Excel with the ability to learn new system programs and technologies.
Ability to work independently and prioritize assignments, and to seek guidance where needed.
Demonstrates the organization's core values, exuding behavior that is aligned with the firm's culture.
EDUCATION & EXPERIENCE:
Bachelor's degree preferred
7+ years' experience in claims
Experience leading a team comprised of 3 or more claims professionals.
Must have 8+ years of experience within a client/customer facing or support role and preferably insurance industry related.
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IMPORTANT NOTICE:
This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.
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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.