Lead Product Manager, Hotels & New Initiatives

About the company

ResortPass is completely redefining what it means to be a guest at a hotel. By offering day access to luxury hotel experiences, including breathtaking pools, private beaches, deluxe spas, and more, ResortPass allows people to escape - without ever leaving town. If you're moved to contribute to our vision, we'd love your help.

Our growing team of innovative tech and hospitality experts has partnered with over 1,800 leading hotels and resorts including Ritz-Carlton, Four Seasons, Westin, and Fairmont. We've connected over 3 million people with relaxation and luxury in their own neighborhoods, making rest more mindful, togetherness more meaningful, and escape more accessible. Fresh off a Series B $30M raise, co-led by Declaration Partners and 14W with additional investment from previous investor Charles River Ventures, and new investors Endeavor, Jessica Alba, Adam Grant and others, ResortPass is at the beginning of creating a new category of hospitality.

About the rol

ResortPass is seeking an experienced Lead Product Manager to lead our Hotels and New Initiatives product efforts. In this role, you'll own the product strategy and execution for how hotels engage with ResortPass, from growing ancillary revenue from day guests to optimizing operations.

You'll build tools that help hotel partners understand their marketplace performance, streamline operations, and unlock new revenue opportunities. You'll also lead innovation efforts to expand our platform into new products and services, helping partners capture even more value from the ResortPass ecosystem.

This person will partner closely with our design, engineering, sales and marketing teams to identify new ways to help our hotel partners be even more successful on ResortPass and expand their offerings. You'll deeply understand product development for the supply side of a marketplace, as well as 0 to 1 product development, and bring that experience to the table to deliver a great experience for ResortPass hotel partners, customers and to deliver meaningful impact to the business.

We're looking for someone who is entrepreneurial, passionate, customer-obsessed, and analytically minded. This person will report into the VP of Product and work closely with design and engineering teams to build best-in-class products. You will have significant interaction with our CEO, VP of Engineering, VP of Sales, VP of Marketing and other senior leaders. You should be hungry to drive business value, rigorous about defining and then measuring your metrics for success, and enjoy launching and learning at high velocity.

We are looking for someone who is located in or near the NYC area, as this role will be in person at our NYC headquarters. The base salary for this role will range from $185,000 - $210,000 per year, plus equity, commensurate with experience.

What you'll do

• Collaborate closely with engineers, designers, marketing, and cross-functional teams to build features that drive hotel success on ResortPass and driving their day guest revenue, from ideation through design, execution, launch, outcomes, and iteration
• Lead the planning, execution and delivery of our hotels and new initiatives strategy and roadmap in partnership with our VP of Product, by managing standups, sprint processes, and high-level communication with leadership
• Deeply understand our customers through dogfooding, data analysis and qualitative research to continually iterate, innovate, and evolve the product experience
• Run continuous experiments to uncover insights and improve conversion and engagement
• Define and drive the improvement in hotel engagement and revenue growth metrics, owning and expanding the product categories offered on ResortPass.

Your experience

We encourage candidates to apply even if they don't have 100% of the below qualifications. We believe in a holistic approach when evaluating talent for our team and post new roles often, so even if this role isn't quite right, we want to meet you!

• 5+ years of product management experience delivering complex products and features from concept to launch
• Experience of innovating in a high performing supply side marketplace product function
• 0 to 1 experience building a new category or product offering
• Deeply quantitative and able to deconstruct a funnel, and define and calibrate target metrics
• Ability to map and evaluate possible areas of experimentation and prioritize at the category level based on business impact
• A strong ability to research ideas, understand the customer and make informed decisions based on success metrics
• Skilled at operating as a cross-functional leader in situations with high levels of ambiguity
• Mastery of data and product tools including JIRA, Amplitude, Looker etc.
• Scrappy, motivated, problem solver who won't wait for direction
• You're a good person. While building a startup is hard, being a good person is not. We are creating a culture of people with whom you would look forward to working. While we offer incredible experiences to our guests, it is just as important to us to foster an incredible culture for our employees
• Bonus points if you have:
• Deep knowledge of SQL
• Entrepreneurial experience
• Knowledge of digital marketing channels including SEO
• Familiarity with marketing technology and tracking tools
• Experience in travel or marketplace products

Benefits

• Health, Dental & Vision- We're deeply invested in the health and well-being of our team and are proud to contribute to the monthly premiums of these insurance plans
• Stock Option Plan- We offer employees the opportunity to become part-owners in our mission. Let's redefine what it means to be a guest, together
• 401k plan- Save for your future with a 401k plan offering
• Unlimited Paid Time Off (PTO) - Enjoy life away from work to be inspired and fully recharge with unlimited paid time off
• Paid parental leave
• Commuter benefits
• Annual ResortPass credit- Our mission is to bring delight and relaxation to people around the world; including our employees! Access private beaches, deluxe saunas, awesome pools, and much more with your annual credit