Social Listening And Channel Engagement Associate

Social Listening and Channel Engagement Associate

Location DC

RH Strategic seeks an associate with experience using social listening tools and managing audience engagement across all major social media channels. This role is for a curious communicator with an analytical mindset and a passion for uncovering insights from complex information. The right candidate is naturally curious, fluent in the dynamics of social media, and understands how communications teams operate within the broader media landscape. They bring both the skill and drive to produce high-quality trend analyses and translate them into clear, actionable recommendations.

In this role, the individual will support social listening and engagement efforts across client and firm workstreams, which include monitoring, data analysis and visual reporting. This is a full-time position in our Washington, D.C. office, requiring an in-office presence of at least three (3) days per week.

RH Strategic is a well-established, award-winning strategic communications agency with a robust client portfolio across the technology, security, healthcare, sustainability and education industries. We are accepting applications from those who are curious about innovations shaping our future and want to make an impact through meaningful storytelling.

Responsibilities

Social Listening & Analytics

• Use social listening tools, such as Talkwalker, to monitor and analyze conversations across social media.
• Distill social and media monitoring into clear, actionable reports, identifying sentiment trends, risks and opportunities.
• Provide analysis of trending conversations relevant to client industries.
• Track audience sentiment and campaign performance over time. Recommend adjustments to improve outcomes.
• Contribute insights to team strategy sessions, help guide client content, positioning and engagement plans.

Social Engagement & Community Management

• Track and advise on platform-specific moderation and posting rules to ensure compliance and reputation management.
• Apply strong judgment to protect client reputation in community engagement. Understand brand safety principles and how to navigate high-risk or sensitive topics.
• Start conversations with followers and ignite curiosity among communities with brands (including net new followers and existing networks).
• Support the definition and execution of social media campaigns to improve sentiment and spark engagement with key audiences.
• Monitor and recommend engagement opportunities tied to social media trends, SEO insights, and platform algorithm changes.
• Maintain and update campaign metrics and reporting in alignment with broader team goals.

Strategic Support

• Draft and edit social content aligned with brand and voice.
• Support crisis communications with relevant listening insights and real-time data.
• Advise on reputational risks and provide strategic guidance for social channel engagement during sensitive or high-stakes moments.
• Follow and recommend social influencers relevant to client audience, brand and goals.
• Contribute to brainstorms and planning meetings with ideas for growing reach and engagement.
• Participate in client and internal meetings, reporting in on work and offering counsel on activity.

Requirements

• 2-4 years of experience using social listening tools, managing social channels, and producing reports and analysis.
• A background in communications, business, statistics, or research with demonstrated experience working with datasets to distill accurate, actionable insights.
• A talent for translating data into clear, compelling visuals, reports, and presentations tailored for a variety of stakeholders.
• Familiarity with monitoring, measurement and engagement tools such as Talkwalker, Muck Rack, Critical Mention, Sprout Social, Google Analytics, SEMRush, and others, as well as Boolean search logic.
• Proficiency with all major social media platforms and their reporting tools, as well as utilizing Microsoft Excel and PowerPoint for reports and dashboards.
• A system for following news, social media trends, and dynamics to inform proactive opportunities.
• Curiosity and willingness to expand RH Strategic's integrated and social media listening and management service offering.
• Excellent written and verbal communication skills with team, clients, partners, etc.
• Must be a proactive, detail-oriented communicator with a strong desire to learn and contribute to team success.

Pay and Benefits

Salary: $65,000-$85,000 annually.

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. The Company may, in its discretion, also offer an annual bonus in an amount, if any, to be determined by the Company. Bonuses are not guaranteed.

Benefits:

For this role, the Company offers a comprehensive benefits package that includes:

• Insurance: 100% paid base premium for the employee's medical, dental, vision, short-term disability and long-term disability insurances.
• Transportation Subsidy: $100 per month.
• Paid Time Off: 16 days of annual PTO, 12 firm holidays, 1 floating day off, and 1 paid day of service.
• Retirement Plan: 401(k) plan with automatic, fully vested match.

RH Strategic is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will not be able to respond to every submission. No calls, recruiters, or offers for contract work, please.