Office Manager, Outbound Call Center

About Us:

BuyAlerts is a rapidly growing FinTech company revolutionizing the way retail investors manage their portfolios. We provide cutting-edge software solutions designed to empower individuals with the tools and insights necessary for successful investing. We are building a brand-new outbound call center to drive customer acquisition and expand our market reach. This is an exciting opportunity to join a dynamic team and contribute to our growth from the ground up.

Job Summary:

We are seeking a highly organized and proactive Office Manager to establish and maintain a smooth and efficient operational environment for our new outbound call center. As the first point of contact for many, you will play a crucial role in fostering a positive and productive work atmosphere. You will be responsible for managing day-to-day office operations, providing administrative support to the call center team, and ensuring the office runs seamlessly.

Responsibilities:

• Office Administration:
  • Establish and implement office policies and procedures.
  • Manage office supplies, equipment, and maintenance.
  • Handle incoming and outgoing mail and deliveries.
  • Maintain a clean, organized, and welcoming office environment.
  • Manage vendor relationships for office services.
  • Coordinate office events and meetings.
  • Ensure compliance with safety and security protocols.
• Call Center Support:
  • Provide administrative support to the call center team, including scheduling, reporting, and data entry.
  • Assist with onboarding new call center agents.
  • Manage and maintain call center equipment and technology.
  • Coordinate with IT support to resolve technical issues.
  • Track and report on key office and call center metrics.
  • Assist with the creation of training materials and operational documentation.
• Financial Administration:
  • Process invoices and expense reports.
  • Manage petty cash and reconcile accounts.
  • Assist with budget preparation and tracking.
• Human Resources Support:
  • Assist with recruitment and onboarding processes.
  • Maintain employee records and files.
  • Coordinate employee training and development initiatives.
  • Help to maintain a positive company culture.
• General Support:
  • Provide general support to management and staff.
  • Handle confidential information with discretion.
  • Perform other duties as assigned.

Qualifications:

• Proven experience as an Office Manager or in a similar administrative role, preferably in a call center or sales environment.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint,1 Outlook).
• Ability to work independently and as part of a team.2
• Strong problem-solving and decision-making skills.
• Ability to handle multiple tasks and prioritize effectively.
• Experience in a startup or fast-paced environment is a plus.
• Financial technology experience is a plus.
• Experience with CRM software is a plus.
• High school diploma or equivalent required; bachelor's degree preferred.

Personal Attributes:

• Proactive and self-motivated.
• Detail-oriented and accurate.
• Positive and enthusiastic attitude.
• Ability to maintain confidentiality.
• Adaptable and flexible.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and growing FinTech company.
• Chance to contribute to building a new team and office.
• Professional development opportunities.

This will be a 3-MONTH CONTRACT with potential for a full time employment offer based on your performance. As a thriving tech company, we are looking for top performers that have a natural drive and ability to perform.