Customer Service Representative

Mosquito JoeDunwoody, Georgia

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Job Description

Customer Service Representative , Mosquito Joe

Mosquito Joe of North Atlanta is a fast-growing, locally owned business and we’re looking for an Customer Service Representative to join our team. If you’re an organized, motivated self-starter looking for a position that will offer you professional growth in a range of areas, this could be the ideal job for you.

About Us

Mosquito Joe of North Atlanta is your solution to make outside fun again. We provide outdoor pest control services to residential and commercial customers, eliminating and repelling outdoor pests such as mosquitoes, ticks and fleas. We’re a locally-owned company and part of the broader Mosquito Joe franchising family, a nation-wide system of independent business owners. We have a unique and fun culture – and we want you to join us!

Job Description

The Customer Service Representative supports the business owners, general manager and the office manager, and engages with customers to provide information in response to service inquiries, concerns and requests about products and services. The Customer Service Representative should have strong phone communication skills and be proficient in computer data entry in order to maintains loyal customer.

Main Job Tasks and Responsibilities

Perform tasks as assigned by the Customer Service Manager
Manage and execute customer sales process via phone and online sales channels
Deal directly with customers either by telephone or email to respond to customer inquiries and resolve complaints
Set up new customer accounts
Direct requests and unresolved issues to Customer Service Manager
Keep records of customer interactions and transactions
Maintain customer databases

Education and Experience

High school diploma, general equivalency diploma (GED) or equivalent
Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.)
Ability to type
Knowledge of administrative procedures
Phone sales experience preferred, not required

Key Competencies

Outgoing and personable with strong interpersonal skills
Interpersonal skills
Communication skills - verbal and written
Listening skills
Consumer sales
Customer service orientation
Adaptability

Compensation: $15.00 per hour

When you put on a Mosquito Joe® uniform, you become part of the family—a group of people committed to excellent customer service and passionate about making the outdoors a place that’s fun for everyone. Working for our franchises means they’ll take care of you the way they take care of their own family and friends. Because Mosquito Joe is not just a company that focuses on getting rid of pesky bugs, we’re a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mosquito Joe® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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