Health Navigator - Resource Management - Part-time .6
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Job Description
POSITION SUMMARY
Responsible for helping patients and their families in the ED appropriately access health services and social services that are necessary to support a healthy life. Works closely with multidisciplinary team to identify and overcome barriers to health. Works closely with Lead ED Social Worker, community partners, and medical providers to reduce preventable emergency department visits and hospital admissions.
QUALIFICATIONS
Required: Three (3) years previous case management experience and/or equivalent education; ability to work independently without constant supervision; ability to effectively communicate verbally and in writing with staff, patients and their families, community partners, and others they may come into contact with in a pleasant and constructive manner; ability to prioritize workload; ability to take direction from clinical leaders, supervisor, and/or director.
Preferred: Bachelor Degree in social services, psychology, education, or related field; Health/social service experience; experience working in an acute-care setting; bilingual.
TYPICAL PHYSICAL/MENTAL DEMANDS
Light physical demand capabilities and advanced cognitive skills necessary to perform essential job functions. Able to get to all nursing units in the hospital. Prioritizes work demands and organize time efficiently. Able to read medical charts and discern written information. Works effectively as a team member and as a motivated individual. Makes appropriate judgments and can support decisions even in stressful situations.
ESSENTIAL JOB FUNCTIONS
- Conducts assessment interviews with patient and reviews medical record to identify needs and barriers to health.
- Makes referral to appropriate health and social services based on identified needs.
- Under direction of Lead ED Social Worker implements care plan for overcoming barriers and challenges to obtaining appropriate care.
- Assists patient in gaining access to needed services essential to meeting basic human needs.
- Documents interventions, record of services, and discharge plan in medical record.
- Communicates clearly, openly, and accurately in a timely manner with the patient and their family, community partners, and the care team regarding care plan.
- Assists in the collection of the Important Message for Medicare on weekends.
- Provides weekend coverage and support for patients with discharge needs to ensure a smooth transition of care.
MARGINAL JOB FUNCTIONS
- Performs other duties as assigned.