Support Specialist - Consumer Banking Operations

At INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day.

Your career is important to you, which makes it important to us. At INTRUST you'll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you'd like to find a place of work where you're appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role.

A modern benefits approach: To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being.

• Competitive pay

• Generous time off

• Employees receive three weeks of paid vacation plus 11 paid holidays each year.

• Paid time off to volunteer in the community.

• Paid employee and family sick leave.

• Paid parental leave.

• 401(k) plan with 6% employer match and 100% immediately vested.

• 3% non-elective company contribution; non-elective contribution vested after 3 years of service.

• Career growth and development resources

• Tuition reimbursement for full-time and part-time employees enrolled in any degree program.

• Banking benefits

• Medical, dental, and vision insurance

Benefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details.

Job Summary: Provides assistance to banking center employees with system, procedural and process questions that come up as they help bank customers. Responsible for assisting Main Bank customers with safe deposit needs. Enforces safe deposit procedures, processes, and audit requirements at all banking centers. Manages the escheatment/unclaimed property process in compliance with state laws and federal regulations. processes. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST's Character Qualities.

Essential Functions:

• Responsible for helpline support via phone to banking centers in all markets in regards to systems, procedures and process.
• Provides procedural and process support to employees via Consumer Banking TEAMs channels.
• Maintain knowledge of bank policies and procedures, and state laws and federal regulations that impact areas of responsibility.
• Perform day-to-day safe deposit functions at the Main Bank; open and close boxes, perform accurate account maintenance, maintain accurate records, allow box access, drilling notification/processes and other vital functions.
• Follows established procedures to mitigate risk/losses and identify potential fraud when opening, performing maintenance, or assisting with access to a safe deposit box.
• Review recordkeeping and other vital safe deposit functions for adherence to established processes and audit requirements, such as key audits and maintaining appropriate safe box access documentation. Participates in safe deposit box audits. Report exceptions to Senior Manager, CBO.
• Manage the escheatment/unclaimed property process for all markets; prepare inventories and supporting documentation, file information with the States of Kansas and Oklahoma as required by law, deliver contents to appropriate State agencies, prepare annual Board of Directors report within specified timeframes.
• Responsible for processing initial and ongoing renewal notary requests on behalf of all INTRUST Bank business units. Maintain accurate documentation of current notaries for INTRUST Bank.
• Assist in reviewing invoices and entry into invoicing system for review by Senior Manager, CBO.

Education and Experience: High School diploma or equivalent required; 2 years banking experience preferred.

Required Skills and Knowledge: Must have effective interpersonal skills, ability to work and make decisions independently and display excellent organizational skills. Must display technical and analytical aptitude. Have a working knowledge of Microsoft Office products. Confidentiality and attention to detail are essential.

Required Licenses and/or Certifications: None.

Physical Demands: Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 25 lbs. The physical demands necessary for this role should be performed with or without a reasonable accommodation.

Working Conditions: Normal office environment. Occasional travel to banking centers throughout all markets.

This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.

INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual's protected category constitutes a bona fide occupational qualification.