Manager Of Access Technology And Improvement

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Work Shift

Variable

Work Day(s)

Variable

Shift Start Time

Variable

Shift End Time

Variable

Worker Sub-Type

Regular

Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.

Job Description

Accountable for operationalizing systemwide Access Technology solutions, developing process standardization, and identifying opportunities for optimization. Acts as a subject matter expert and partners with Operations & IS&T. Leads a team of project managers, process improvement specialists and data specialists with oversight of complex projects and process improvement initiatives to support Access' goals and priorities. Responsible for achieving project success and process excellence by reporting deliverables, status updates, and quality elements throughout the lifecycle for projects that span across a variety of functions and departments. Establishes data collection and reporting processes to capture key metrics and provides status reporting to ensure projects are completed within the expected timeline. Tracks at-risk metrics and facilitates actions to keep projects on track.

Experience

• 5 years of experience in healthcare operations (hospital, ambulatory, or ancillary)
• 3 years of experience managing projects in a healthcare or business environment
• 2 years of experience managing teams
• Experience with portfolio and program management
• Process improvement training and/or hands-on experience in process improvement

Education

• Bachelor's degree in healthcare or business administration, health-related discipline or related field or equivalent experience

Preferred Qualifications

• Master's degree
• Project Management Professional (PMP) certification
• Lean Six Sigma or Six Sigma Black Belt

Certification Summary

• Epic certification in Cadence, Grand Central, or Prelude

Knowledge, Skills and Abilities

• Advanced leadership and management skills
• Ability to lead a team and work independently to manage projects from inception to completion with minimal supervision
• Ability to multi-task and manage various project elements and projects simultaneously
• Proficient in Epic Electronic Medical Record (specifically in the areas of Access)
• Excellent verbal and writing skills for executive communications and project reporting including but not limited to presentations in Microsoft Excel, Word, and PowerPoint
• Strong interpersonal skills and ability to engage with stakeholders
• Skilled in facilitating and leading cross-functional teams and working collaboratively with groups or teams at all levels of the organization and across organizational lines
• Aptitude for problem-solving and strategic thinking
• Demonstrated ability to confront and creatively manage conflict
• Ability to function in a dynamic environment subject to impromptu changes in schedules and priorities
• Highly motivated self-starter who can motivate others
• Must have strong organizational and analytical skills

Job Responsibilities

• Manages and deploys a team of project managers, process specialists and data specialists dedicated to identifying and implementing improvement opportunities to support new and existing processes, programs, and services.
• Fosters professional development, continually driving best practices.
• Drives the successful implementation of the overall portfolio of assigned initiatives.
• Provides project direction, establishes effective communication, and ensures that execution of the portfolio is in line with overall goals.
• Regularly prioritizes portfolio to ensure the appropriate allocation of resources.
• Prepares status reports and updates by gathering, analyzing, and summarizing relevant information.
• Facilitates meetings that have clear objectives and meaningful outcomes.
• Maintains budget in accordance with the assigned plan.
• Creates effective presentations for internal and external audiences.
• Partners with system resources as needed, including Finance, HR, Foundation, Marketing, and Internal and External Communications.
• Responsible for all aspects of managing and leading a team including: interviewing, hiring, onboarding, training, developing, as well as monitoring overall performance and providing support through continued engagement and recognition.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1575 Northeast Expy NE

Job Family

Patient Access