Medical Billing Software Implementation Lead - New Product

Department: RCS Implementation

Location: Middleburg Heights, Ohio [first 6 months - 5 days onsite per week | after initial period - 4 days onsite per week]

Purpose: The ‘RCS Implementation Lead - New Product’ is responsible for planning, orchestrating and executing the implementation of the company’s emerging new products across the Revenue Cycle Services (“RCS”) division’s applicable clients. Close collaboration with Product Management, Operations, Client Engagement, PMO and clients is expected, along with the orchestration of organizational change management to ensure successful deployment of new products.

The person will possess strong attention to detail and communication skills. Ability to make logical decisions in a timely fashion. Strong client service acumen with ability to meet respective timelines and manage internal and client expectations. Capable of working with the Product Management team and Quadax clients to capture business requirements and dependencies. Utilizing best practices for the entire implementation process including project planning, testing and transitioning over to new client implementation processes.

Key Responsibilities:

• Act in a lead role with new product implementations:
  • Includes but is not limited to leading Beta testing projects, mapping process workflows, facilitating discussions both internally and with clients, capturing and documenting requirements and test plans, executing system configurations, defining build tasks, troubleshoot solution options.
  • Working directly with the Quadax PMO on building out project plans, RCS Application Support and RCS Client Engagement for any training and documentation needed, Corporate Training and Product teams on timelines and tasks.
  • Assist clients with various tasks including, but not limited to, developing/identifying test cases, understanding business rule requirements, and discovery into system configuration updates.
  • Includes coordinating with Client Engagement during the implementation and hyper care for a successful transition.
  • Coordination with the new client implementation team for handoff of documentation and training to incorporate new products into the new implementation process.
  • Assist with review of new product documentation for Quadax users and maintenance manuals.
  • Assist the New Client Implementation and RCS Client Service Integrations teams with tasks when needed.
  • Participate in ongoing Product Development and Product Launch meetings as well as any preplanning and decision meetings relating to new product launches.
  • All other duties as assigned.

Education/Experience:

• Bachelor’s degree in related field of study, or equivalent experience required
• Experienced in leading direct client collaboration
• Detail-oriented with strong organizational and multi-tasking skills
• Knowledge of medical billing and experience with medical billing software preferred
• Knowledge of implementation processes and project management methodology preferred with the ability to execute tasks based on a project plan with some supervision
• Professional with excellent communication, analytical, and time management skills
• Proficient in Microsoft Office applications