Treasury Digital Banking Specialist

Live here. Play here. Bank here. Work here.

If you're looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you've come to the right place.

Get to know us:

• We're your local community bank-and have been since 1875-that is committed to providing excellent customer service and giving back to our communities.

• We foster a collaborative, inclusive work environment as part of a close-knit team where your voice is valued and heard.

• Our highly engaged employees are rewarded for their performance and have ample opportunities for cross-training and advancement within the organization.

• We've been named one of the best places to work in Maine, and offer robust benefits focused on your holistic well-being.

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Prior experience in banking or treasury management is required, particularly in support, administrative, or client service functions.

The primary purpose of this position is to provide customer support for all Treasury Management products and services and to assist the Treasury Management services team with daily functions and tasks. This may also include support to bank employees as well as customers including training, technical support and new service requests. TM products and services include, but are not limited to Online Banking, e-statements, online wires, ACH processing, Remote Deposit Capture, Positive Pay and Account Reconciliation, EDI Reports, Enhanced Account Analysis, and Lockbox services.

Essential Duties and Responsibilities:

• Answer phone and email support inquiries for all Treasury Management products and services.
• Research requests as needed by engaging appropriate departments to provide a thorough response to the client.
• Implement new services as requested by the Treasury Management sales team and provide follow up training to the client. Most training will be completed over the phone.
• Review documents to ensure all necessary authorizations are received and are properly completed. Use bank systems to appropriately file documentation.
• Complete annual RDC and ACH operational reviews.
• Assist sales team with relationship reviews by gathering product and services usage by customer.

Basic Qualifications:

• Working knowledge of Treasury Management products and services listed above.
• Two plus years' experience in customer service, treasury management or operations related position.

Preferred Qualifications:

• Associates or Bachelor degree preferred, but not required. Professional certifications or prior experience may offset higher education.

Skills and Abilities:

• Excellent verbal, written and interpersonal communications skills. Courteous and tactful due to the type, nature and frequency of contact with clients.
• Ability to train customers over the phone or in person.
• Adequate computer and technical skills to be able to do simple troubleshooting such as browser updates and resolving other technical issues with Online Banking or Remote Deposit Capture.
• Strong customer service and problem solving skills.
• Strong time management skills, the ability to multi-task, prioritize workload and maintain accuracy.
• Capacity to learn new computer systems and software.

Supervisory Skills:

This job has no supervisory responsibilities.

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Our comprehensive total rewards package offers something for everyone!

• Robust medical, dental, and vision insurance packages
• Generous time off, including paid federal holidays and paid day off for your birthday
• 401(k) retirement savings plan
• Tuition reimbursement, professional development, and career growth opportunities
• Employee assistance program
• Comprehensive wellness program

Pursue a career at Camden National Bank and apply today. We can't wait to hear from you!

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We are guided and inspired by our Core Values:

• Honest and Integrity above all else
• Trust built on fairness
• Service that creates remarkable experiences
• Responsibility to use our resources for the greater good
• Excellence through hard work and lifelong learning
• Diversity realized through inclusion and respect

Equal Opportunity Employer

Employment with Camden National is on an at-will basis, meaning employment is not guaranteed for any specific period of time, and any employment relationship established may be terminated by either party at any time, for any reason, with or without notice. Completion of an employment application is not a contract, express or implied, guaranteeing employment. Camden National Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic information or veteran status.

Learn more about why employees love working at Camden National Bank!