Sr Health Informatics Systems Analyst

• This is a hybrid position. Only candidates currently residing within a commutable distance to our Detroit, MI; Milwaukee or Madison, WI locations will be considered.*

Get ready for something extraordinary! Picture this - You've got 6 weeks of paid time off in your first year (divided into different categories), plus 12 days of paid holidays. That's just the beginning of the perks at Vivent Health. There is 401k with 100% employer match up to 5%, 12 weeks of fully paid parental leave, employer subsidized medical, dental, vision benefits, and gender-affirming care benefits. And that's not even scratching the surface. Our complete package also includes employer paid short and long-term disability, tuition reimbursement, certification, and licensure assistance, and so much more. We also offer benefits for part-time roles!

But here's the real deal. Your journey with Vivent Health isn't just a job. It's a chance to join an organization dedicated to fostering a workforce that reflects diverse backgrounds, perspectives, and experiences. This makes you a part of something bigger and enables you to have a meaningful impact in our communities and the lives of the amazing patients we serve.

Here are a few highlights of what working at Vivent Health may offer you:

• Equity Practices: Fair treatment, access, and opportunities for all employees, creating an environment where everyone feels valued, respected, and empowered to contribute.
• Professional Growth: Opportunities for professional development and advancement, along with training programs and events that promote cultural competence, unconscious bias training, and awareness.
• Collaboration on an inter-disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more!
• Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes.

Working at Vivent Health, you can truly serve the underserved and become an impactful part of their health journey.

YOUR CONTRIBUTION:

Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations.

The Senior Health Informatics Systems Analyst is a key member of the Health Informatics and Technology (HIT) Team responsible for assuring that mission-critical Health Informatics systems and applications are functioning properly and optimized across the Vivent Health Enterprise. The incumbent is considered a subject matter expert that provides high-level technical and application support for an array of Health Informatics systems and applications including an enterprise Electronic Health Record, Dental Imaging/PACS system, Care Management (Prevention and Social Services) Information System, Voice Recognition, Patient Reminder System, and associated HL-7 interfaces and systems integration points. The incumbent works collegially with other members of the Health Informatics and Technology Team, the Health Services Optimization Team, Operations, Information Technology, Quality, Business Intelligence, other organizational stakeholders and customers, and vendors to ensure that health informatics systems maximize the value of the patient client experience at Vivent Health.

OUR EXPECTATIONS:

Winning skills and behaviors for success.

Essential Job Duties

• Provides second and third-tier support for Health Informatics Systems and applications. Responds to issues and incidents as reported through the Vivent Health Help Desk or escalated from other Vivent Health Team members and stakeholders. When necessary, coordinates application support with health informatics systems vendors and other Vivent Health teams (Information Technology, Operations, Business Intelligence, Pharmacy Informatics). The incumbent is expected to independently address issues and design decisions of moderate to high complexity with little or no supervision.
• Serves as Vivent Health's OCHIN Epic Support Analyst, and as such is the key technical resource and point of contact for the Vivent Health OCHIN Epic EHR instance. This includes submitting and following up on support requests utilizing the OCHIN JIRA application, escalating support requests to OCHIN as needed, submitting project requests and requests for system customization and configuration, and attending regularly scheduled OCHIN working group meetings.
• Acts as a Health Informatics Systems subject matter expert and clearly communicates technical concepts in business terms with and across Vivent Health stakeholders and service lines.
• Coordinates and performs key portions of the software system lifecycle, including implementation, version upgrades and big fixes, release note review, user acceptance testing, and end-user communication.
• Works collaboratively to implement and coordinate Change Management activities and best-practices for all Health Informatics Systems and applications.
• Works collaboratively to optimize Health Informatics Systems by continually identifying opportunities for functional enhancements and configuration changes in order to improve user satisfaction, operational efficiency, and patient care. Maintains currency with HI systems functionality and enhancements, and new version changes.
• Utilizes critical thinking and technical skills to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences.
• Serves as a Project Manager and coordinator for small to medium complexity Health Informatics projects. Adheres to all enterprise project management methodologies, documentation standards and best practices. Continually shares the status of projects with stakeholders, including notes related to barriers and any risks to the project's scope, schedule, or cost.
• Occasionally travels to Vivent Health clinical locations as necessary to complete major system implementations, go-lives, or service expansions.
• Works to ensure that health informatics systems are configured appropriately in order to meet regulatory and external funder requirements.
• Works collaboratively with the Epic Optimization Specialist to deliver end-user training and education.
• Works collaboratively to develop and execute a system roadmap and Health Informatics Strategic Plan.
• Works collaboratively to develop and update Health Informatics and Technology policies, procedures, best-practices, and key performance indicators.
• Develops and maintains a knowledge base of technical information and system configuration for health informatics systems.
• Works collaboratively to document and investigate health informatics systems incidents and near-misses as required by organizational policy and procedure.
• Serve as the primary technical liaison for state and local Health Information Exchanges and registries (ex. Wisconsin Statewide Health Information Network (WISHIN) and the Wisconsin Immunization Registry (WIR)
• Maintain comprehensive documentation of software configurations, customizations, and troubleshooting procedures.
• Collaborate with software vendors to address technical issues, implement upgrades, and stay informed about system developments.
• Adhere to all agency policies, including Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and other relevant policies.

NOTE: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE REQUIRED:

Required and preferred knowledge and experiences to succeed.

• Education:

• Bachelor's degree in business information systems, Healthcare Administration, Medical/Clinical Informatics, Health Information Management, Information Technology, or another Healthcare related field.

• Work Experience:

• A minimum of 5 years of health care experience.

• A minimum of 3 years in a similar role supporting an Epic Systems Corporation Electronic Medical Record, with a strong understanding and demonstrated proficiency of system configuration and architecture.

• Technical Experience:

• Understanding of clinical workflow process analysis and design.

• Soft Skills:

• Excellent communication and interpersonal skills.

• Ability to work effectively in a multidisciplinary team. Ability to build relationships with clinicians based on trust and rapport.

• Strong problem-solving skills to address software-related issues and optimize system functionality.

• Ability to work independently and efficiently.

• Flexibility and adaptability to stay current with software updates, industry best practices, and emerging technologies.

• Ability to collaborate effectively with cross-functional teams, end-users, and external vendors.

• Meticulous attention to detail in configuring, testing, and troubleshooting software systems.

• Strong project management skills to coordinate software implementation projects and ensure timely delivery.

• A customer-centric approach to providing support and addressing end-user inquiries.

• Analytical skills to interpret system data, identify patterns, and make data-driven decisions.

• High ethical standards and commitment to data security, privacy, and confidentiality.

Salary

Starting at $80,000/annually (Depending on Experience)

Public Student Loan Forgiveness

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for - nor forgive - federal student loans; however, our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.

Please follow this URL to review one such program and their requirements:

https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service