Account Management Supervisor

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Account Management Supervisor

Since 1973, Ponderosa Insurance Agency, a division of Repwest Insurance, has been a specialist in self-storage insurance. Established by experts from both the self-storage and insurance industries, we understand what it takes to protect both your self-storage facility and tenants. Ponderosa Insurance is a part of the U-Haul Holding Co family of companies and sister company to U-Haul International.

Under the direction of the Program Director, the Account Manager Supervisor will proactively cultivate current client relationships to grow Safestor Tenant Insurance participation across the nation with a team of Account Managers. Account managers will work with local and national team members to consult and service Safestor clients within the self-storage industry. The ideal candidate will have strong organizational, communication, negotiation, and interpersonal skills and be able to lead a team of Account Managers.

Primary Responsibilities Include but are not limited to:?

Team Leadership & Performance Management

• Supervise Account Managers and provide coaching, mentorship, and performance feedback.

• Set and monitor key performance indicators (KPIs) to ensure team goals are met.

• Train team members in sales techniques, account management, best practices, and communication skills.

• Review team activity in Salesforce to ensure data accuracy and follow-through.

• Assist the Director with team evaluations and professional development plans.

Account Management & Retention

• Promote strong engagement with existing accounts to increase retention and account growth.

• Establish and maintain retention standards for the team.

• Oversee the follow-up of opportunities, renewals, and customer inquiries.

• Travel as needed to Industry Events (Typically Spring and Fall)

Operational Responsibilities

• Monitor and analyze budget performance compared to forecasts.

• Stay up to-date with industry developments through training, trade publications, and networking.

• Produce professional, concise written communications including correspondence, reports, and presentations.

Marketing & Sales Support

• Support marketing campaigns by analyzing forecasts and participating in campaign planning.

• Create or assist with marketing materials such as flyers, brochures, and event assets.

• Maintain awareness of market trends, competitor insights, and product updates.

• Coordinate company participation in trade shows, conferences, and industry events.

• Manage social media accounts and assist in content planning.

• Send email communications through platforms such as Salesforce and Constant Contact.

Qualities of an ideal candidate:

• 2 years leading a team or equivalent experience.

• Must be detail-oriented

• Enthusiastic and self-motivated

• Logical and methodical approach to problem-solving

• Works well in groups and individually

• Enthusiastic about continual learning and