Account Manager

Appen Limited is seeking a dedicated and dynamic Account Manager to join our team. As a leading company in the field of AI and data for machine learning, we pride ourselves on our innovative approach and commitment to delivering exceptional services to our clients. The Account Manager will play a pivotal role in nurturing and expanding our client relationships while ensuring they receive the highest level of service. This position requires an individual who excels in communication, problem-solving, and project management. You will be responsible for understanding our clients' unique needs, developing tailored solutions, and collaborating with internal teams to deliver results. The ideal candidate will thrive in a fast-paced environment and will be passionate about driving client success while contributing to the overall growth of Appen. Your ability to articulate our value proposition and align it with client objectives will be crucial as we strive to maintain our reputation as a trusted partner in the industry. If you are ready to take on this exciting challenge and make a significant impact within a global organization, we encourage you to apply and join us on our journey towards continuous innovation and excellence in client service.

Responsibilities

• Manage and develop relationships with assigned accounts to ensure client satisfaction and retention.
• Identify opportunities for account growth and propose solutions to clients that align with their goals.
• Conduct regular account reviews and performance analysis to ensure clients are receiving maximum value from our services.
• Collaborate with cross-functional teams, including sales, marketing, and operations, to deliver seamless service to clients.
• Act as the main point of contact for client inquiries, issues, and feedback, addressing them promptly and effectively.
• Develop and implement strategies to enhance client engagement and loyalty.
• Stay informed about industry trends and developments to provide clients with the most relevant insights and recommendations.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in account management or a customer-facing role, preferably in the tech or data industry.
• Strong interpersonal and communication skills, with the ability to build rapport with clients and colleagues.
• Demonstrated ability to manage multiple projects simultaneously while maintaining attention to detail.
• Analytical mindset, with experience in interpreting data and metrics to drive business decisions.
• Proficient in CRM software and Microsoft Office Suite; familiarity with data analysis tools is a plus.
• Self-motivated with a proactive approach to problem-solving and client management.