Account Manager

Compensation: $60,000-$70,000

Location: Omaha, Nebraska - Hybrid

The job:

As an account manager at Buildertrend, you will help builders get real value from the tools they use every day to run their business. This role exists to protect and grow customer relationships by making sure customers feel heard, supported and confident in how they use Buildertrend. Your work directly impacts retention, revenue and the long-term success of builders who rely on our platform to stay organized and profitable. After six to 12 months, success looks like trusted customer partnerships, strong renewal health and customers who can clearly connect Buildertrend to better business outcomes.

What you will do:

• Guide new and existing customers through onboarding, discovery and training to help them use Buildertrend with confidence.

• Build strong relationships by understanding customer goals and aligning platform features to their business needs.

• Serve as the primary point of contact for your accounts, including issue resolution and escalations.

• Lead strategic business reviews that track progress, highlight value and plan for future growth.

• Use account data and health indicators to anticipate risks, prevent churn and recommend improvements.

• Identify and support upsell or cross-sell opportunities that align with customer goals.

Who you are and what you need:

• 2+ years of experience in account management, with a proven track record of success in managing and coaching accounts required.

• Highschool diploma required, bachelors degree preferred.

• Experience working with CRM and customer success tools such as Salesforce and Gainsight preferred.

• Strong communication skills with the ability to build trust across all customer levels.

• Organized and comfortable managing multiple accounts and priorities.

• Experience with construction, SaaS or builder-focused customers is a plus.

We are giving you:

• Exceptional health packages, including medical, dental, and vision coverage, plus life insurance and short- and long-term disability benefits

• A 401(k) plan with Buildertrend matching contributions to help you plan for the future

• Generous paid time off, 11 paid holidays, plus personal days to make sure you have time to recharge

• Parental leave and paid sabbaticals to support you during life's big moments.

• Volunteer time off - because giving back matters.

• Wellness program and onsite fitness center to keep you feeling your best

• Opportunities for hybrid or remote work to give you the flexibility you need

• Technology reimbursement to help cover costs for the tech you need to do your job from home.

• Free daily lunches when you're at our HQ office, plus monthly events to connect with your team

Who we are:

Great builders don't just manage projects - they run successful businesses. That's where Buildertrend comes in. As the leading residential construction management platform, we give contractors the power to control their financials, schedules, team workflows and client relationships - all in one system. No more juggling disconnected tools or guessing on profitability. With nearly two decades of industry expertise, Buildertrend helps builders work smarter, scale faster and stay ahead of the competition. If you want to learn more about us, check out: https://buildertrend.com/about/

Working at Buildertrend:

At Buildertrend, we fully recognize that we all work so we can live better lives-we appreciate and respect that this is a job and not your whole life. What makes Buildertrend so special is a commitment to ensuring you can have the best job, work with the best people, and live your best life outside of work. Our goal is to create a culture where everyone can make an impact on our customers, communities, and each other. In short: We want you to be who you are, love what you do, and build your best life.

Buildertrend Solutions, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, including natural or protective hairstyle, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy and pregnancy-related conditions, childbirth, breastfeeding, sexual orientation, gender identity, gender expression, sexual orientation, reproductive decision-making), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A "reasonable accommodation" is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Buildertrend Solutions, Inc. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process. To see the complete list of Essential Job Functions, visit https://buildertrend.com/essential-job-functions-notice/

#LI-HYBRID