Account Manager

Mission Design & AutomationHolland, MI

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Job Description

Shape What's Next in Automation—TogetherAt Mission Design & Automation, we believe great automation starts with listening. As an Account Manager, you'll be the voice of the customer—working shoulder-to-shoulder with our engineering team to craft automation systems that make a lasting difference. We’re looking for someone who thrives on solving complex problems, values craftsmanship, and is ready to build something meaningful.What You’ll Do

Understand What MattersBuild strong customer relationships by listening well and asking the right questions.
Design with PurposeCollaborate with our talented team to concept custom automation systems that deliver real ROI—and reflect the high standards we hold ourselves to.
Keep It RealCommunicate clearly and honestly through every stage of the process—from first conversation to post-installation follow-up.
Drive Growth Through TrustEarn repeat business through integrity, responsiveness, and care. Your relationships are built to last.
Keep Learning, Stay CuriousStay on top of industry trends and bring new ideas to the team and our customers.
Be There in PersonOn-site visits are key to understanding customer operations and earning trust. Travel is part of the job.

What You Bring

A humble, curious approach to solving problems and building partnerships
3+ years in custom automation, preferably with concepting or design/build experience
Strong communication skills—whether it's a sketch on a napkin, a CAD model, or a conversation
A technical foundation (engineering or machine design background is a plus)
A self-starter mindset with follow-through, attention to detail, and customer-first thinking
Comfort with Microsoft Office and CRM tools

Why Mission?

We’re a West Michigan team of thinkers, builders, and problem-solvers who care about our craft and each other.
You’ll join a culture that values quality, humility, and teamwork over ego.
We don’t chase shiny things—we build long-term relationships and do right by our customers.
Your voice matters here. We’re growing, and we want people who want to grow with us.

If you’re excited about this role, but don't check every box – apply anyway. We understand that you might bring strengths and perspectives we haven’t thought of yet. We’re more interested in the right mindset than a perfect resume—so if you’re curious, collaborative, and committed to doing great work, we’d love to hear from you.

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