Account Manager

Account Manager  This person will serve as the primary point of contact between our customers and the repair team, ensuring that customer orders are entered accurately and processed efficiently in our ERP system.

This role is ideal for someone with strong communication and organizational skills who enjoys managing details and working collaboratively across departments. Candidates with experience in office management, calling customers, and bi-lingual preferred. 

Key Responsibilities

• Receive orders from the outside sales team and customers to accurately enter them into the ERP system.
• Review purchase orders for accuracy, pricing, and product configuration.
• Communicate order status, lead times, and shipment details to sales staff and customers.
• Coordinate with production, shipping, and accounting teams to ensure timely delivery and invoicing.
• Maintain accurate and organized records of customer accounts and transactions.
• Provide outstanding customer service and proactive communication to ensure high satisfaction levels.
• Identify process improvements to streamline order handling and customer support functions.

Qualifications

• Preferred 2–3 years of experience in account management, customer service, or sales operations.
• ERP system experience required (knowledge of order entry and inventory processes preferred).
• Strong organizational and time-management skills with excellent attention to detail.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• English and Spanish speaking is a plus

Compensation & Benefits

• Hourly wage: $25–$28, depending on experience.

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