De-Escalation Support Officer

The De-escalation Support Officer focuses on preventing workplace accidents and promotes health and safety awareness and education to individuals within the organization. Prevents workplace accidents and promotes health and safety awareness and education for employees. Conduct proactive patrols of all clinic buildings and grounds to prevent fire, theft, vandalism, illegal entry, and bodily harm to patients, visitors, and staff. Serve as immediate and first responder to crisis situations, document all safety and security incidents in accordance with department policies and procedures.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Perform basic public safety and security duties. Conduct internal and external patrols of all facilities and grounds. Respond to and report on both routine and emergency calls for service, building alarms, restraint of violent patients and/or visitors. Monitor assigned area for suspicious activity, and screen vendors and visitors entering the facility.
• Provide escorts to patients, visitors, staff and others in conformance with established procedures.
• Identify security vulnerabilities, safety hazards and violations of clinic policy. Take immediate correction action to mitigate the vulnerability or hazard, if possible, and collaborate with other departments to either mitigate or resolve, if warranted. Report deficiencies to Supervisor, and document via an incident report or work order for required follow up and resolution.
• Take proper actions during patient crisis interventions to achieve the safest possible outcomes for patients, employees, security officers and others using the least invasive measures possible.
• Ensure that all employees and other appropriate members of the MCC community are in possession of a clinic identification badge and that it is clearly visible. Consistently engage all individuals without visible identification in an appropriate and courteous manner.
• Grant access to locked areas and buildings to authorized staff in possession of MCC identification badge. Restrict access to those individuals who have no authorized business on campus in accordance with established policies and procedures.
• Maintain composure under stressful circumstances, using all trained intervention skills including verbal and nonverbal de-escalation strategies and approaches.
• Provide excellent customer service by assisting and interacting with patients, visitors, and other staff in a manner that conveys the highest level of dignity, respect, courtesy, and professionalism.
• Assist with all emergencies and disasters that may affect the clinic, including crowd control; evacuations and other responsibilities as directed by supervisors.
• Complete an accurate and comprehensive written incident report for any incident occurring upon MCC property. Ensure compliance with established procedures.
• Enlist the support of a supervisor or assistance from fellow Officers when warranted.
• Maintain collaborative relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals, and to help foster a positive work environment.
• Complete all training requirements and courses established and/or provided by the department.
• Assist with receiving packages/deliveries, outside clean up (such as snow, ice, trash), minor janitorial issues in lobbies and other basic tasks.

Key Competencies

• Ability to work autonomously under minimal supervision.
• Commitment to driving diversity, equity and inclusion and access to health care for all
• Excellent verbal and written communication skills
• Strong critical thinking and problem-solving skills
• Creative, innovative, brings a new perspective
• Proven strategic agility, ability to succeed in a fast-paced, continuously evolving environment
• Ability to adapt to the needs of the organization, employees, and patient populations
• Ability to prioritize tasks and to delegate them when appropriate

Work Environment

The primary environment is home office, administrative office, or clinical office. This role requires regular walking. This role may encounter patients who may have contagious illnesses.

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Physical Demands

• Frequent standing and walking with the ability to stand and/or walk for eight (8) hours.
• Climb multiple flights of stairs.
• Ability to lift at least 15 pounds
• Able to wear appropriate personal protective equipment such as masks, gloves or eye protection as required.
• Some exposure to the elements during regular rounds.
• Ability to work long, irregular, and odd hours required. Position may also require unanticipated overtime and holdovers to maintain minimum staffing levels from time to time.

Travel Requirements

Must have the ability to travel between MCC sites in the St. Paul/Minneapolis metro area

Who We Are

As Minnesota's largest Federally Qualified Health Center, Minnesota Community Care ensures that the communities we serve have access to high quality and affordable health care. Our patients predominantly identify as people of color (80%), low-wealth (61% patients = 200% FPL), and un/under-insured (40% uninsured, 45% publicly insured) (UDS, 2020).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Minnesota Community Care values building a culturally diverse staff that reflects the communities it serves, and strongly encourages women, minorities, and persons with disabilities to apply. Minnesota Community Care is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.

Required Education and Qualifications:

• High School diploma or equivalent.
• Valid state issued driver's license.
• At least 1-2 years' experience in De-escalation roles or equivalent, preferred in healthcare

Preferred Education and Qualifications:

• Associate's degree in criminal justice or related area.
• Experience in military, security, or police.
• At least 3 years' experience preferred
• Security or first responder certifications such as de-escalation/crisis response, CPR/AED, Stop the Bleed, or Nasal Naloxone Certification, etc.