Mobile Technician

Duties and Responsibilities:

• Travel to customer locations (not roadside environments) to perform scheduled and approved repairs.
• Diagnose Class 8 trucks and spotters to determine malfunction causes.
• Use CDK, ASIST, J-Pro, and other diagnostic/service software and tools to guide and record the repair process.
• Accurately perform all work outlined on the repair order.
• Communicate repair limitations, delays, or revisions to the service advisor immediately.
• Document all repairs performed and parts used and save/tag warranty parts as required.
• Maintain a clean, professional environment within the service truck and at the job site.
• Work with the parts department to obtain necessary components before arriving at the job.
• Road test vehicles to verify successful repairs.
• Participate in OEM training programs and stay updated on technical bulletins.
• Accountable for all dealership-issued tools, manuals, and service truck inventory.
• If mobile demand is low, work within the shop as assigned.
• Perform other duties as needed.

Required Skills & Abilities:

• Ability to drive safely and responsibly to and from customer sites.
• Proficient with GPS navigation, mobile route planning tools, and paper maps.
• Strong diagnostic and mechanical repair capabilities.
• Professional demeanor with excellent communication and customer service skills.
• Able to follow manufacturer and safety regulations (OSHA, EPA, hazardous waste disposal, etc.).
• Proficient in reading and understanding service manuals and repairing documents.

Education and Experience:

• High school diploma or equivalent required.
• Valid driver’s license with clean driving record (CDL or DOT medical card preferred).
• 3+ years of diesel repair experience preferred.
• Experience with mobile service operations is a plus.

Physical Requirements:

• Must be able to lift 50 lbs.
• Must be able to bend, stretch, kneel, and squat for extended periods.
• Must be able to work safely in loud environments with strong odors.
• Must be able to inspect vehicles and perform physical diagnostic tasks.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance