Administrative Assistant/ Customer Service
Mission Tile WestSanta Monica, California
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Job Description
Benefits:
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
About the Role
Mission Tile West is looking for a professional, detail-oriented, and people-loving individual to join our Santa Monica team as an Administrative Assistant – Customer Service. This role is all about being the welcoming face and organized heart of our showroom. If you're someone who enjoys helping others, thrives in a fast-paced environment, and has a talent for keeping things running smoothly — we want to meet you!
You’ll work closely with our sales team, customers, and vendors, playing a key part in the daily operations of our showroom. This is a full-time, in-person position with room to grow for the right candidate.
Key Responsibilities
· Create First Impressions: Greet clients, visitors, and vendors with warmth and professionalism — in person and over the phone.
· Be the Hub: Answer incoming calls, direct inquiries, and manage office correspondence with a friendly, can-do attitude.
· Keep It Running: Assist with order processing, data entry, and customer support using our internal systems (we’ll train you!).
· Support the Team: Provide organizational and administrative support to the sales team.
· Stay On Top of Things: Maintain front office organization, supplies, and a welcoming environment for guests.
What We’re Looking For
· Naturally friendly and welcoming personality
· Strong phone and communication skills
· Organized and reliable with a sharp attention to detail
· Proficient with basic computer systems — experience with order processing is a plus
· Positive attitude and ability to multitask in a busy showroom
· Professional, calm, and confident — whether working independently or as part of a team
Our Guiding Principles | Core Values
1. Built on Family, Driven by Service Mission Tile West is family-owned and operated. We treat each other and our customers like family. Relationships are the heart of what we do, and we strive to make every interaction memorable.
2. One Team, One Mission We believe in the power of teamwork. We succeed by lifting each other up, communicating clearly, and working together toward a shared goal.
3. Design Boldly, Execute Beautifully We encourage fearless creativity and follow through with precision and care. Our work brings meaningful spaces to life through thoughtful design and expert execution.
4. We Don’t Sell, We Connect Our approach is rooted in building authentic relationships, not pushing product. We listen, guide, and connect in meaningful ways to serve our customers best.
5. We Love What We Do! Our passion is contagious — it shows in every tile, every conversation, and every transformation we’re part of. We show up each day excited to create and connect.
Ready to Start Your Journey With Us?If you’re ready to bring your warmth, organization, and professionalism to a team that values people and purpose — apply today!
Compensation: $22.00 per hour
Our Story
Mission Tile West began as a small family business in 1984, and while we’ve grown a lot since then, we’ve never lost that family spirit. Founded by John and Dina Adamson and their son Thano—selling handmade Mexican tile crafted by Thano’s Uncle Tony—we’ve always believed in hard work, creativity, and staying true to our roots.
In 1997, Thano’s sister Tisa joined the team as our in-house designer, and today, we’re proud to operate two tile factories, three beautiful showrooms, and represent more than 200 incredible manufacturers. Our team is passionate, close-knit, and full of people who genuinely care about the work they do—and the people they do it with.
Our Products
From classic terra cotta to sleek stone, vibrant glass, and handmade ceramic tiles that steal the show—we’ve got a little bit of everything (and then some). Our showrooms are packed with unique finds from our favorite manufacturers, plus original designs created in-house.
Our design consultants are tile fanatics—in the best way—and they’re here to help our customers find the perfect fit for their space.
Why Work With Us
At Mission Tile West, you’re not just another employee—you’re part of a legacy. Whether your strengths lie in design, customer service, logistics, or craftsmanship, we value fresh perspectives and hands-on collaboration. We believe in investing in our people and creating an environment where creativity, growth, and great tile all thrive.
From helping homeowners and designers bring their visions to life, to working on iconic historical restorations and cutting-edge new builds, no two days are the same. We offer a wide variety of tile styles—stone, terra cotta, glass, and ceramics—and even create our own in-house lines. So there’s always something inspiring to work with and learn from.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.